faq

What has happened to myGP TICKet?

Frank Gresslin

Please be aware that myGP TICKet has been replaced with the NHS COVID Pass. To get an NHS COVID Pass please go to the NHS website

I need to update my details, how do I do this?

Frank Gresslin

If any of your information needs to be updated, including mobile number, you will need to do so with your practice first. You then need to Disconnect from the bottom of the Settings section and re-onboard with your new details.

How can I view my practice details?

Frank Gresslin

You can view your current practice details, including address and any available contact details, from your Profile. To go to the Profile section of myGP, tap on the Profile button at the bottom of the screen and choose GP Surgery.

Remote Consultation – Flag an Appointment

Louise

To flag an appointment, you can use the Flag Icon in the Actions. This is displayed to the right of an appointment listed in the Consult Workflow: It is also displayed when viewing the Appointment Details. When an appointment is flagged, the Flag Icon is highlighted in red to the right of the appointment in the Consult Workflow. You filter …

Remote Consultation – Filtering Appointments

Louise

How to add a filter To filter appointments listed in the Consult Workflow, you can use the following options that appear at the top of the Consult screen. The Status drop-down allows you to filter by the following status options: All – display all booked appointments Unread – display all appointments that have not been opened Completed – display all …

Remote Consultation – Ending a call

Louise

Ending a Video Consultation To end a Video Consultation, use the Hang Up action button, which is the furthest right option. The call will be ended immediately.

Remote Consultation – Direct Messaging

Louise

With Remote Consultation, trained staff or clinicians are able to send encrypted myGP Messages directly to the patient. These relate to the appointment, with the conversation history appearing within the appointment details in the patient’s myGP app. To send your myGP users  a message, click on the appointment details view within Appointment List. On the right side of the screen …

Remote Consultation – Complete an Appointment

Louise

When you have actioned an appointment, it is important to be able to ensure you optimise your time by being able to ignore appointments you have already actioned. To Mark as Complete an appointment, use the Thumbs Up Icon in the Actions. The Thumbs Up Icon is displayed to the right of an appointment in the Consult Workflow. It is …