What are the systems required to run myGP?

Linda

If you have an iPhone and you want to run the myGP app, you need to use: iOS (operating system) 10 or later iOS – find out what operating system you’re currently using If you have an Android and you want to run the myGP app, you need to use: Operating system Android 5.0 or later –  check if your …

How do I log out?

Paulina

There is no need to log out of the app yourself, we do this for you. Just stop using the myGP app, and use another app. You are automatically logged out of myGP after a minute of not opening the app once you have exited You will then need your 4 -digit Passcode that you set up during on boarding or your finger-print scanner, to …

How do I delete old messages?

Paulina

Messages and notifications don’t need to be deleted from the Messages section of the app. Messages are stored on our servers and do not affect your mobile phone’s storage. Once you close the app, the messages are removed from your device.

Where can I suggest a new feature?

Paulina

If you go to the Settings section and use the Send Feedback feature. You can suggest any new features you would like to see, report any issues you are experiencing or ask any questions regarding the app, we will get back to you as soon as we can.

How do I sign in to the myGP app?

Paulina

To get started with the myGP app, you need to download it to your Android or Apple smartphone. After you have downloaded the app, all you need to do is: • Enter your registered mobile number • Enter your date of birth • Select OK And from there, you will need to search for your GP Surgery by name or …

Verification code

Paulina

Why do we need an SMS Verification? For security reasons, we need to verify you are… you. To do this, we send a 4 digit code to the mobile number registered at your GP surgery.   Usually, this code will arrive within a few seconds or could take a couple of minutes, depending on how busy our servers or your …

Searching for myGP surgery on the map

Paulina

When looking for your surgery, using the below search option, it is important to use the name of your GP surgery’s main branch. GP Surgeries can be structured with the main surgery and one or more branch surgeries. We are only able to list the main surgery in our directory. For example, you may know your practice as William Road …

Can teenagers between 12 and 16 access myGP?

Paulina

A user younger than 16 will not be granted access to myGP themselves. Any user registering for myGP must be aged 16+ years of age according to the date of birth registered on their GP medical record. Teenagers younger than 16 can only be added as Dependants of other myGP users (with users between 12-16 needing to provide Teenage Consent). See more …

Ordering repeat prescription

Paulina

You can order your prescriptions online using the myGP app, if your practice supports the feature. You will first of all need to get your NHS Online Credentials from your practice. To Request online Credentials make sure to bring ID and proof of address to verify your identity and tell them you would like to access their online services. You may have …

Medication reminders

Paulina

Setting up: • Start by selecting Add New Reminder from the homepage of myGP. • Type the Name of your Medication •  Select a Daily, Weekly or Monthly reminder and the time you want to receive the reminder • Type any notes to do with your Medication that might help • Finally, select Save and you are done! Removing Medication Reminders: • Select the yellow X next to the medication …