If you have been booked into a Video Consultation appointment with your doctor, you may have received a text like the one below. Simply click on the link and follow the onscreen instructions Troubleshooting Camera / Microphone isn’t working For video consultation to work, you will need to allow your microphone and camera to be accessed by the software. If …
faq
Received a Patient Questionnaire?
Patient Questionnaires When you receive a questionnaire from your practice, all you need to do is click on the link to begin. To answer this questionnaire, you will need to enter your date of birth to confirm your identity. Once you have done this, you will be able to answer the questions. You may be sent a variety of …
How do I delete my account in the app?
You can either simply delete your account in the App Settings > myGP Account > Account ownership and control section and follow the on-screen instructions. How do I delete my account outside the app? You can email our Data Protection Officer at ig@iplato.com – Following your request for deletion, all of your myGP account data will …
NHS LOGIN
What is NHS Login? How to Register with NHS Login? Next steps after Registration? Something went wrong with NHS Login?
MEDICATION
NHS Prescription Delivery Ordering repeat prescription Medication reminders
What is NHS Login?
NHS login is a detailed and thorough means of identifying an individual and ensuring that medical data is shared with the rightful owner of that data. This process is dictated (and verified) by the NHS and can take a little while to complete (we’re sorry). But once it’s done, you can securely view your medical records and order your prescriptions. …
How to register
If you have never registered for the myGP app before, follow the below instructions. When you download and open the app for the first time, tap on Sign Up. Search for your surgery and select it from the results. Tap confirm if this is the correct surgery. If your surgery supports NHS Login (most do now) then tap on the …
What happens next?
If you have never used NHS Login before, your identity will be verified within 2 hours. If you have used NHS Login before in another app, you will now be connected to myGP. You can go ahead and book appointments, order prescriptions, and view medical records (depending on what services are offered by your practice). Alternatively, as soon as you …
PROFILE AND PRACTICE DETAIL
I need to update my details, how do I do this? My practice has changed, how do I update this information in the app? How can I view my practice details?
Something went wrong
Sometimes, myGP users can run into issues when signing up using NHS Login. We have collected a few here: You have signed up to the myGP app previously with your NHS online credentials If you have your credentials to hand, please try to sign up to the app again but do not try to use NHS Login. If you do …