Cookie Policy


This Cookie Policy covers the myGP website ( and myGP Triage website (, which is used by certain GP surgeries to gather and triage online requests for medical and administrative assistance.

myGP products and services are provided by iPlato Healthcare Ltd, a Huma company.

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are used widely to make websites work, or work more efficiently, help improve your experience, or to provide information to the owners of the website.

There are two different types of cookies:

  1. Essential cookies: these are cookies that are either:
    • used solely to carry out or facilitate the transmission of communications over a network or
    • strictly necessary to provide an online service which you have requested.
  2. Non-essential cookies: these are cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (analytical cookies), or cookies used to display advertisements to you (advertising cookies).

myGP’s use of Cookies

iPlato Healthcare Ltd take your privacy very seriously and only use essential cookies to provide requested functionality or to allow us to support and personalise your experience. The tables below explain the essential cookies we use and why.

Essential cookies placed by the myGP website (

CookieControlUsed to provide the cookie banner which informs about our use of cookies on the site.Civic90 days
apbct_timestampUsed to prevent spam.CleanTalkSession
apbct_site_landing_tsUsed to prevent spam.CleanTalkSession
apbct_prev_refererUsed to prevent spam - stores referrer IDs.CleanTalkSession
apbct_page_hitsUsed to prevent spam.CleanTalkSession
apbct_cookies_testUsed to prevent spam - reads if cookies can be placed.CleanTalkSession
apbct_urlsUsed to prevent spam.CleanTalkSession
apbct_site_refererUsed to prevent spam.CleanTalkSession
apbct_pixel_urlUsed to prevent spam.CleanTalkSession
ct_pointer_dataUsed to prevent spam - stores dynamic variables from the browser.CleanTalkSession

Non-essential cookies placed by the myGP website (

_gcl_auUsed for statistical purposes - stores and tracks conversions.Google90 days
_gaUsed to store anonymised statistics.Google2 years
_gidUsed for statistical purposes.GoogleSession
_gatUsed to read and filter requests from botsGoogle1 minute
_fbp Used to store and track visits across websitesFacebook3 months

Essential cookies placed by the myGP Triage website (

PHPSESSIDUsed for authentication purposes, so that we know you are securely logged in and we can keep you logged in throughout the entire sitePHPSession

Non-Essential cookies placed by the myGP Triage website (

myGP Triage does not currently place any non-essential cookies. This Cookie Policy will be updated if this changes in the future.

How do I change my cookie settings?

The majority of web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, see the following links which set out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer's website.

Please note that disabling cookies via your browser settings could impact your experience on the website.

More Information

If you are looking for more information on how we use cookies, please contact us by email at Further information on how we use your data can be found in our privacy policy and terms and conditions.

For more general information on cookies, please refer to online resources such as

This policy was lasted updated in April 2024.