Sometimes, myGP users can run into issues when signing up using NHS Login. We have collected a few here:
You have signed up to the myGP app previously with your NHS online credentials
If you have your credentials to hand, please try to sign up to the app again but do not try to use NHS Login.
If you do not have your credentials, ask your practice to reset them and issue them to you again.
Still having a problem? Contact our support team using the link at the bottom of this page.
You have used NHS Login before on another app and have forgotten your password
Use the forgotten password link within NHS Login to reset your password. Follow the on-screen prompts.
You are not seeing the NHS Login button when signing up
This means that your surgery is not compatible to use NHS Login at this time. Please follow the on-screen prompts to see how you can sign up to the myGP app
The NHS login process is managed by the NHS, when you set this up you are directed onto the NHS website where this process is held. After the process is completed, you are re-directed onto the myGP app.
If something has gone wrong while you were on the NHS website, you should be contacting the NHS website Support Team so they could assist you with the problem, myGP cannot assist with any support queries for NHS login.
