faq

In this section you will find everything related to Remote Consultations. This additional purchase feature, will allow your practice to conduct Video Consultations, direct patient messaging and manual signposting. Preparation Below is a list of all elements that are necessary to double check in advance of your Remote Consultation activation. Technical requirements Recommended settings Guidance on triaging appointments Consult Workflow …

This article will guide you to use the Video Consultation functionality in myGP Connect. Requirements The following requirements need to be met to use Video Consultations: Remote Consultation product purchased and activated myGP activated Patients booking appointments within myGP The computer a user is holding Video Consultations on meets the below minimum requirements The patient has a smart-phone with a …

This article will take you through using the Consult Workflow within myGP Connect. Requirements Remote Consultation product has been purchased for your organisation (to use all of the functionality below) myGP app is active Patients are booking appointments through the myGP app   How to access the Consult Workflow To access the Consult Workflow, you will need to log into …

This article will provide you with more information about the Remote Consultation product and how to use it. Requirements To use the Remote Consultation solution from iPLATO, the following requirements will need to be met: Remote Consultation has been purchased and activated by iPLATO Support myGP app is active Patients are booking appointments within the myGP app For Video Consultations, …

Once you have activated myGP Triage, the feature will activate in the following scenarios: If all appointments are booked If the patient attempts to book an appointment via the myGP app, however, all appointments are fully booked, then they will receive a triage option. If no appointments are available If the patient attempts to book an appointment via the myGP …

To activate the feature, please follow these steps: Log into your myGP Connect system and go to the left-hand side menu bar and click on Settings. Then press on myGP Triage at the top of the screen. The myGP Triage settings screen will be displayed. On this page, you will have the opportunity to input an online consultation URL of your choice within …

The myGP Online Consultation solution from iPLATO allows you to transform the way you interact with patients. Not only does this help your patients to get access to the right care faster, it also allows your practice to optimise your resources by reducing unnecessary GP appointments. Everything you need to know Learn more about using Remote Consultation Learn about configuring …

Congratulations, you have moved over to myGP Connect, our next-generation platform replacing Patient Care Messaging. myGP Connect uses the latest technology, allowing us to bring you amazing new functionality and products. Our interface is modern, intuitive, and future-proofed. All of your settings and historical data is right where you left it. Whilst we have modernised the user interface, it is …

myGP Triage allows you to place your current online consultation solution within the myGP app, making a digital front-door to all the services offered by your practice. Additionally, if you have preGP Care Navigation, patients will be shown your current sign-posting options in addition to being able to complete an online consultation. Please note: You should only add the website address …

This article describes how to provide NHS Online Credentials, for use in the myGP app, by verifying a patient’s identity with remote vouching. Why use Remote Vouching? It is important during the current climate to minimise the number of patients being treated physically in GP surgeries. It is also vital to optimise the workload of NHS front-line staff, permitting patients …