faq

Consult Workflow

Louise

This article will take you through using the Consult Workflow within myGP Connect. Requirements Remote Consultation product has been purchased for your organisation (to use all of the functionality below) myGP app is active Patients are booking appointments through the myGP app   How to access the Consult Workflow To access the Consult Workflow, you will need to log into …

Remote Consultations: FAQ

Louise

This article will provide you with more information about the Remote Consultation product and how to use it. Requirements To use the Remote Consultation solution from iPLATO, the following requirements will need to be met: Remote Consultation has been purchased and activated by iPLATO Support myGP app is active Patients are booking appointments within the myGP app For Video Consultations, …

Configuring preGP Care Navigation

Louise

Whilst preGP Care Navigation is an automated feature, and is largely “set it and forget it”, we do recommend periodic housekeeping. You should review your configuration to make sure that everything is still relevant and accurate. How to access preGP Care Navigation settings Log into myGP Connect. Select the Settings cog button on the left-hand ribbon. In the sub-menu that …

preGP Care Navigation

Louise

This article will help you to configure and use the preGP Care Navigation product in myGP Connect. What is preGP Care Navigation? Patients are looking for the fastest access to the care they need, and GP surgeries are looking to reduce pressures on them by avoiding unnecessary GP appointments and maximising the use of their existing resources. preGP Care Navigation …

myGP Triage – what will the patient see in myGP?

Louise

Once you have activated myGP Triage, the feature will activate in the following scenarios: If all appointments are booked If the patient attempts to book an appointment via the myGP app, however, all appointments are fully booked, then they will receive a triage option. If no appointments are available If the patient attempts to book an appointment via the myGP …

myGP Triage – what if I am a preGP user?

Louise

If your practice has the preGP signposting service, patients will receive their preGP signposting option alongside the default two triage options: If all appointments are booked If the patient attempts to book an appointment via the myGP app, but all appointments are fully booked, they will be presented with a myGP Triage and preGP option. If no appointments are available …

myGP Triage – how to activate

Louise

To activate the feature, please follow these steps: Log into your myGP Connect system and go to the left-hand side menu bar and click on Settings. Then press on myGP Triage at the top of the screen. The myGP Triage settings screen will be displayed. On this page, you will have the opportunity to input an online consultation URL of your choice within …

myGP Remote Consultation

Louise

The myGP Online Consultation solution from iPLATO allows you to transform the way you interact with patients. Not only does this help your patients to get access to the right care faster, it also allows your practice to optimise your resources by reducing unnecessary GP appointments. Everything you need to know Learn more about using Remote Consultation Learn about configuring …

myGP Connect Migration

Louise

Congratulations, you have moved over to myGP Connect, our next-generation platform replacing Patient Care Messaging. myGP Connect uses the latest technology, allowing us to bring you amazing new functionality and products. Our interface is modern, intuitive, and future-proofed. All of your settings and historical data is right where you left it. Whilst we have modernised the user interface, it is …

myGP Triage Help

Louise

myGP Triage allows you to place your current online consultation solution within the myGP app, making a digital front-door to all the services offered by your practice. Additionally, if you have preGP Care Navigation, patients will be shown your current sign-posting options in addition to being able to complete an online consultation. Please note: You should only add the website address …