NHS login is a detailed and thorough means of identifying an individual and ensuring that medical data is shared with the rightful owner of that data. This process is dictated (and verified) by the NHS and can take a little while to complete (we’re sorry). But once it’s done, you can securely view your medical records, order your prescriptions, and get your myGP TICKet. Your data is verified by the NHS, and is not stored anywhere on our servers.
You’ll need a piece of photo ID such as:
- Driving license
- Passport
Your ID, along with a scan of your face, will be verified by NHS Login to confirm your identity and unlock access to all of the features within our app
How to register
If you have never registered for the myGP app before, follow the below instructions.
When you download and open the app for the first time, tap on Sign Up.
Search for your surgery and select it from the results.
Tap confirm if this is the correct surgery.
If your surgery supports NHS Login (most do now) then tap on the blue Register using NHS Login button
NHS Login will open within the app. Start the process by entering your email address and tapping the confirm button. Follow the on-screen prompts to complete the registration.
What happens next?
If you have never used NHS Login before, your identity will be verified within 2 hours.
If you have used NHS Login before in another app, you will now be connected to myGP. You can go ahead and book appointments, order prescriptions, and view medical records (depending on what services are offered by your practice).
Alternatively, as soon as you receive the confirmation email from NHS website that your NHS Login has been successfully created, you can open myGP and use your NHS Login.
To do so, you will need to tap on that “Register using NHS Login” button. myGP will direct you to the NHS website where you will be asked to enter the email address you have used during the registration, on the next page you will be asked for the password.
If those are correct, you will be asked if you agree to share some information with myGP.
Once you agreed, you will be redirected to the myGP app and notified of the successful link. You will be shown a confirmation screen with your details. After tapping on the “OK” button you’ll find yourself on the home page of myGP – you’re in!
Something went wrong
Sometimes, myGP users can run into issues when signing up using NHS Login. We have collected a few here:
You have signed up to the myGP app previously with your NHS online credentials
If you have your credentials to hand, please try to sign up to the app again but do not try to use NHS Login.
If you do not have your credentials, ask your practice to reset them and issue them to you again.
Still having a problem? Contact our support team using the link at the bottom of this page.
You have used NHS Login before on another app and have forgotten your password
Use the forgotten password link within NHS Login to reset your password. Follow the on-screen prompts.
You are not seeing the NHS Login button when signing up
This means that your surgery is not compatible to use NHS Login at this time. Please follow the on-screen prompts to see how you can sign up to the myGP app
The NHS login process is managed by the NHS, when you set this up you are directed onto the NHS website where this process is held. After the process is completed, you are re-directed onto the myGP app.
If something has gone wrong while you were on the NHS website, you should be contacting the NHS website Support Team so they could assist you with the problem, myGP cannot assist with any support queries for NHS login.
