faq

Adult Dependants (16 Years and Over)

Marketing general

You can add adult dependants to your myGP app, allowing you to book and cancel GP appointments for them. All they have to do is download the app to their smartphone, so they can give permission to being added as a dependant. If your adult dependant does NOT have a smartphone and therefore cannot give permission to being added this way, then …

Add adult Dependants that share your mobile number

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    • First, make sure they are registered with your mobile number at your practice. • Start by selecting the Profile section. • From here you can select the Dependants & Carers button and then select the Add Dependant button.           • They will need to give permission to being added as a dependant. They can do this using myGP from your phone. • First, you will need to …

Booking and canceling GP appointments with your smartphone

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• Start by selecting the Book Appointment button on the homepage. • Select if you are booking an appointment for yourself or someone else. • Select the location of your practice, if there is more than one branch. Please contact practice to see a clinician or appointment type (e.g. nurse appointments) become available on myGP app. Select an Appointment Type from those available. You can then browse …

Why can’t I see past a certain date in the appointment bookings?

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If you find that you cannot see any appointments past a certain date in the appointment booking calendar, it would be because your practice has set up a booking window limit. Please contact your practice if you have any questions regarding this.

No appointments available

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If you have logged into myGP and not found any appointments in the Book Appointment section, it is most likely down to two reasons: All available appointments have been booked Your practice has not selected any appointments to be available in the app If you do not see any free appointments to book, then please contact your practice, as they are responsible …

Can I book other appointment types?

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The option to add different appointment types such as a nurse, on the day, diabetes etc. is there for practices, so if you cannot see this then it was their decision not to include these types of appointments. To provide feedback about the kind of appointments available to book in myGP, you will need to contact your GP surgery. We …

Is my Information Safe?

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Yes, myGP gives you NHS level data protection and privacy using the approved NHS network called N3. Your demographics (full name), contact details (mobile phone number) and identifiers (date of birth and NHS number) are shared securely and confidentially with iPLATO. iPLATO is a UK based health tech company that provides the two-way texting service and the myGP app on behalf …