Frequently asked questions

How to order prescriptions online with myGP

You can order your prescriptions online using the myGP app, if your practice supports the feature.


You will first of all need to get your NHS Online Credentials from your practice. Make sure to bring ID and proof of address to verify your identity and tell them you would like to access their online services.


You may have already been sent these Credentials by your practice via Email or Letter. Specifically, it would be your Linkage Key, Account ID and ODS Code.


If you have already used the codes before with Patient Access, you can re-use them with myGP.


How to find my codes in Patient Access?


After selecting My Prescriptions from the homepage of myGP, you will need to enter the codes you received above. ODS will already be filled in for you.

If you do not see this screen, that means your practice does not provide prescription ordering via myGP. You will however be linked to the online service that does provide this from myGP if you select the Launch GP’s Online System button.