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Providing patients with the most up-to-date information on COVID-19


In response to the coronavirus outbreak, iPLATO Healthcare has been working closely with a number of CCGs and STPs to deliver a bespoke digital offer via our Engagement Hub. A series of COVID-19 Hub programmes have been initiated across North Central London (NCL), Waltham Forest and East London (WEL), West Essex and Liverpool. The initiative involves sending text messages on …

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Improving the patient experience


Background and Challenge Park View Surgery supports over 6,150 patients, providing Primary Care for Milnthorpe Cumbria and the surrounding area. The surgery was keen to utilise reception staff to maximise the patient experience. A recent study highlighted the emotionally demanding challenges faced by reception staff in all GP practices and Park View Surgery is no exception. 1The front of house …

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iPLATO, Delivering a Patient-Centric Approach


Background and Challenge The Longshoot Health Centre in Wigan is a well-established practice serving a diverse population of over 7,800 individuals. Like all centres across the UK, there is ever increasing pressure on resources. Patients are often struggling to get through to The Centre on the telephone or at times, turning up without an appointment and expecting to be seen. …

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Accessing the right care at the right time


Background and Challenge Stoneleigh Surgery based in Milnthorpe, Cumbria has a total practice population of over 6,300 patients. As a busy surgery it is dedicated to using the most appropriate technology to ensure its patients are able to access the right care at the right time. Response Having previously used an SMS service, Stoneleigh Surgery started to use the myGP …

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iPLATO, Working to Save Lives


Background and Challenge If all eligible women participated in screening regularly, 83% of all cervical cancer deaths could be avoided.  In the UK, currently over 870[1] women die from cervical cancer a year which means 722 lives could be saved per year with optimal screening uptake. Cervical screening is largely delivered in GP practices, with five million women invited to …

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iPLATO, Delivering Online Services


Background and Challenge Bay Medical Group is a large merged Practice covering 5 sites: Heysham Primary Care Centre, West End Surgery, York Bridge Surgery, Westgate Surgery and Morecambe Health Centre, supporting around 54,000 patients in total. The Practice is committed to ensuring patient satisfaction and strives to improve access to services for patients which includes the enhanced use of digital …

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Promoting the Digital Health Agenda


Situation NHS Salford Clinical Commissioning Group (Salford CCG) has the responsibility for commissioning health services for circa 270,000 people registered with a GP across 45 different practices. A target for Salford CCG is guaranteeing resident expectations are continually met, services are always improving and there is alignment with national objectives such as the NHS Long Term Plan. This aims for …

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myGP® Delivering Efficiencies


Background and Challenge NHS Morecambe Bay Clinical Commissioning Group (Morecambe Bay CCG), as all organisations throughout the NHS, is facing intense pressure to reduce costs. “We remain challenged by a gap in the funding that we need to deliver a high quality and safe range of services and of historic underfunding that continues to stretch our local resources” Morecambe Bay …

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Making a difference


Background and Challenge Diabetes is a lifelong condition causing an individual’s blood sugar level to become too high. Diabetes can significantly affect people reducing their quality of life as well as life expectancy. There are two main types of diabetes: Type 1, where the body’s immune system attacks and destroys the cells that produce insulin. Type 2 ,where the body …

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Going the Extra Mile


Background and Challenge Library House Surgery, based in Chorley, is a well-established practice serving a patient population of over 16,500. Like all practices, a key challenge is interacting with and identifying individuals with the same needs,i.e. those eligible for a flu vaccine, or those who act as carer, previously this was a time-consuming, manual process. The Surgery was keen to …