What Is An Online GP Appointment?

With the myGP app, you can not only book an appointment with your GP but have an online GP appointment on your smartphone, tablet, or computer.


An online GP appointment is essentially a video consultation where you’ll discuss things as you normally would at an in-person appointment.

This is a quick, convenient, and secure alternative for you as a patient to consult your GP or practice-based health professional for medical advice via the internet.

This eliminates having to take time off work or relying on relatives to help patients attend their appointments, can be useful if you find it difficult talking about personal matters face-to-face, and you don’t have to tell anyone where you’re going or have them make an appointment for you.

Patients who have registered with online services with their NHS GP practice will be able to have an online video consultation for free. Find out how to book a doctor’s appointment online.

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Frequently asked questions


How does an online doctor consultation work?

Not all online GP appointments provide the same services so it’s important to consider when choosing the right one for you. The type of video consultation you will have depends on your GP surgery.

You will receive a text or email from your GP surgery with a date and time of the appointment. When it is time, you will speak to a health professional with the camera in your smartphone, tablet, or computer.

You will receive advice on what to do next — however, if your doctor or nurse feels like you need to be seen, an in-person appointment may be arranged, for example if you needed a blood test.

What can virtual doctors diagnose?

Video consultations have useful tools including capturing a patient’s symptoms and sending a report with areas of clinical risk and severity to assess the right course of action.

With serious symptoms, GPs can signpost patients to seek urgent medical attention if there’s concern, helping to diagnose serious illnesses at the earliest opportunity. Many online systems use scoring systems for mental health illnesses such as depression and anxiety.

Can I talk to a doctor online?

Yes, you can speak to your doctor through video consultations on the myGP app (depending on your location)

Alternatively you can have a telephone consultation.

Are online doctors real?

Yes — online consultations are video calls with real life health professionals as you would encounter in an in-person visit to your GP surgery.


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