Prescription Delivery

Nominating an online pharmacy to process your repeat prescription means you are left with more options to suit your lifestyle. Offering free home delivery, click-and-collect to high street stores, or smartly packing multiple medications into organised time-stamped packets, makes your life easier.

How does it work?

Your nominated pharmacy will electronically receive your prescriptions. With myGP, our online pharmacy partners work with your NHS GP for NHS prescription delivery when you’ve ordered your prescription. Instead of going to your pharmacy to pick up your repeat prescriptions, they will deliver them to an address of your choice for free.

Who are our partners?

We have carefully selected partners to deliver repeat medication giving the ultimate choice, putting the power in patients’ hands. We work with Pharmacy2U, LloydsDirect, and PillTime.

How do you nominate a pharmacy through myGP?

If you are requesting prescriptions for the first time through the myGP app, you will be given the option to nominate any pharmacy that is available in your area. If you don’t wish to delay your prescription request, you can always nominate a pharmacy separately through the Pharmacy Nomination section in My Prescriptions.

What happens if I change address?

Similarly, if you later wish to update your details (including delivery preferences or exemption status) or switch to another online pharmacy, you can do this via the Pharmacy Nomination section too.

Frequently Asked Questions

Who are Pharmacy2U?

Pharmacy2U makes managing your medication easier. From reminding you to place your prescription order so you don’t run out to working with your GP to arrange your prescription, they dispense and deliver your medication to your door for free. Since founding the UK’s first online pharmacy in 1999, Pharmacy2U is now the UK’s largest online pharmacy, with over 300,000 customer reviews rating them ‘Excellent’ on Trustpilot.

How does Pharmacy2U work?

Pharmacy2U is a “distance selling pharmacy”, or internet pharmacy. This means it can offer a full range of essential NHS pharmacy services to you, on a non-face-to-face basis. Once you’ve registered with Pharmacy2U, just request your medication via myGP as you usually would. After your prescription has been approved, Pharmacy2U will dispense your medication and deliver it to your door for free. When possible and with your consent, your prescription can be delivered through your letterbox, so there’s no need to wait at home. However, controlled drugs and refrigerated items will need a signature. Pharmacy2U provide easy and convenient order tracking updates too. If you usually pay for your NHS prescriptions, you will still need to pay the normal NHS fee (£9.35 per item). If you are exempt from this payment or have a pre-payment certificate, then you will not be charged. When you register, just tell us why you’re entitled to free NHS prescription medication.

How long will it take for my prescriptions to arrive?

Pharmacy2U recommends ordering your repeat prescription at least five working days before you need it. This gives your GP enough time to approve it and for us to deliver it to you. Plus, there is no need to remember to place your next order, Pharmacy2U will remind you when it’s time to order via email, SMS, app notification, or a simple phone call.

How do I track the status of my delivery?

When you have signed up for Pharmacy2U to deliver your prescription medication, you should receive an activation link for your Pharmacy2U online account. Don’t worry if not, Pharmacy2U will send you an email with a similar link for you to follow. When you have activated your Pharmacy2U online account, you will be able to log into our online services. From here, you can check your order as it progresses through Pharmacy2U’s systems. Simply click on the ‘Order History’ widget on the patient dashboard and select your most recent order. If you’re unable to see your order, it is likely that your GP has not yet approved your request. You can view your request status in the myGP app under My Prescriptions. As myGP handles the ordering of your repeat prescriptions, Pharmacy2U can only monitor progress from the point your prescription delivery has been approved. When your order is out for delivery, Pharmacy2U provides a handy link to allow you to follow its progress with our selected courier, Royal Mail. Clicking on the link navigates you to the Royal Mail website where we ensure your tracking number is pre-populated. Just click to search and you will see updates on your order.

How much does my prescription cost?

The current prescription charge is £9.35 per item. You may be entitled to free prescription delivery service if you meet specific NHS criteria. For example, if you are aged 60 and over, on income support, or under 16, you are entitled to free prescriptions. Visit the NHS page on ‘Who can get free prescriptions’ to find out if you qualify.

Can Pharmacy2U dispense and deliver controlled drugs?

Yes, Pharmacy2U can dispense these medicines and deliver them safely to patients using a tracked and signed-for delivery service.

Do Pharmacy2U deliver chilled or cold-chain medications?

Yes. Pharmacy2U uses insulated packaging and next-day delivery service to keep parcels containing these medicines cool in transit.

Can I use my pre-payment certificate?

Pharmacy2U is registered with the General Pharmaceutical Council, NHS England, and the Care Quality Commission and, as such, accepts all NHS exemptions, including pre-payment certificates. When registering, simply provide the type of exemption (F – has a prescription pre-payment certificate) and when your payment exemption expires. When fulfilling your pharmacy delivery order, Pharmacy2U will check the exemption status you have provided matches what is stored with the NHS, so please ensure the information you add is accurate and up to date.

I have a different question, where can I find out more?

Try reading Pharmacy2U’s comprehensive FAQ section on their help and support page to guide you through the process or message them on live chat.

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