NHS Prescription Delivery

Frank Gresslin

NHS Prescription Delivery

A nominated pharmacy will electronically receive your prescriptions. With myGP, our online pharmacy partners work with your NHS GP for NHS prescription delivery when you’ve ordered your prescription. Instead of going to your pharmacy to pick up your repeat prescriptions, they will deliver them to an address of your choice, for free.

Nominating a pharmacy with myGP and updating your details

If you are requesting prescriptions for the first time through the myGP app, you will be given an option to nominate any pharmacy that is available in your area.If you don’t wish to delay your prescription request, you can always nominate a pharmacy separately through the Pharmacy Nomination section in My Prescriptions. Similarly, if you later wish to update your details (including delivery preferences or exemption status) or switch to another online pharmacy, you can do this via the Pharmacy Nomination section too.


Who are Pharmacy2U?

Pharmacy2U make managing your medication easier. From reminding you to place your prescription order so you don’t run out, to working with your GP to arrange your prescription. They then dispense and deliver your medication to your door, for free.

Since founding the UK’s first online pharmacy in 1999, Pharmacy2U are now UK’s largest online pharmacy with over 300,000 customer reviews rating them ‘Excellent’ on Trustpilot.

How does Pharmacy2U work?

Pharmacy2U are a “distance selling pharmacy”, or internet pharmacy. This means they can offer a full range of essential NHS pharmacy services to you, on a non-face-to-face basis.

Once you’ve registered with Pharmacy2U, just request your medication via myGP as you usually would and once your prescription has been approved, Pharmacy2U will dispense your medication and deliver it to your door for free. When possible and with your consent, your prescription can be delivered through your letterbox so there’s no need to wait at home. However, controlled drugs and refrigerated items will need a signature. Pharmacy2U provide easy and convenient order tracking updates too.

If you usually pay for your NHS prescriptions, you will still need to pay the normal NHS fee (£9.35 per item). If you are exempt from this payment or have a pre-payment certificate, then you will not be charged. Just tell us when you register why you’re entitled to free NHS prescription medication.

How long will it take for my prescriptions to arrive?

Pharmacy2U recommend ordering your repeat prescription at least 5 working days before you need it. This gives your GP enough time to approve it and for us to deliver it to you. Plus, there is no need to remember to place your next order, Pharmacy2U will remind you when it’s time to order via email, SMS, app notification or a simple phone call.

How do I track the status of my delivery?

When you have signed up for Pharmacy2U to deliver your prescription medication, you should receive an activation link for your Pharmacy2U online account. Don’t worry if not, Pharmacy2U will send you an email with a similar link for you to follow.

When you have activated your Pharmacy2U online account, you will be able to log into our online services. From here, you can check your order as it progresses through Pharmacy2U’s systems. Simply click on the ‘Order History’ widget on the patient dashboard and select your most recent order. If you’re unable to see your order, it is likely that your GP has not yet approved your request. You can view your request status in the myGP app under My Prescriptions. As myGP handle the ordering of your repeat prescriptions, Pharmacy2U can only monitor progress from the point your order has been approved.

When your order is out for delivery, Pharmacy2U provide a handy link to allow you to follow its progress with our selected courier, Royal Mail. Clicking on the link navigates you to the Royal Mail website where we ensure your tracking number is pre-populated. Just click to search and you will see updates on your order.

How much does my prescription cost?

The current prescription charge is £9.35 per item. You may be entitled to free prescriptions if you meet specific NHS criteria. For example, if you are aged 60 and over, on income support or under 16 you are entitled to free prescriptions. Visit the NHS page on ‘Who can get free prescriptions’ to find out if you qualify.

Can Pharmacy2U dispense and deliver controlled drugs?

Yes, Pharmacy2U can dispense these medicines and deliver them safely to patients using a tracked and signed-for delivery service.

Do Pharmacy2U deliver chilled or cold-chain medications?

Yes. Pharmacy2U uses insulated packaging and next-day delivery service to keep parcels containing these medicines cool in transit.

Can I use my pre-payment certificate?

Pharmacy2U is registered with the General Pharmaceutical Council, NHS England, and the Care Quality Commission and, as such, accepts all NHS exemptions, including pre-payment certificates.

When registering, simply provide the type of exemption (F – has a prescription pre-payment certificate) and when your payment exemption expires. When fulfilling your order, Pharmacy2U will check the exemption status you have provided matches what is stored with the NHS, so please ensure the information you add is accurate and up to date.

I have a different question, where can I find out more?

Try readingPharmacy2U’s comprehensive FAQ section on their help and support page to guide you through the process, or message them on live chat.


How does LloydsDirect work?

Once you register with LloydsDirect, every time your NHS practice approves your request for repeat prescriptions, LloydsDirect will email you to ask what address you would like your prescriptions delivered to. The delivery of your prescriptions is free. If you are not exempt from paying for your prescriptions, then you would need to pay the regular NHS price. If you are exempt from paying for your prescriptions, then you can enter your exemption number when registering with LloydsDirect.

  • Register with LloydsDirect in myGP
  • Request your prescriptions using myGP
  • Arrange where you would like your prescriptions delivered, once your prescription request is approved by your practice

How long will it take for my prescriptions to arrive?

When you’ve signed up for NHS prescription delivery, they’ll arrive in 5-7 days, depending on how quickly your GP approves your requests. LloydsDirect’s process involves getting the information from your practice that your prescription request has been approved, packing your prescriptions, and then mailing them over to you.

If you need your prescriptions sooner, once your practice approves your request, you can email help@lloydsdirect.co.uk to let them know and they will be able to send you a prescription code that allows you to pick up your medicine from a local pharmacy.

Once LloydsDirect receives your prescription from your GP, it typically takes up to several working days for them to process your prescription. All packages are sent with Royal Mail using their 24-hour or 48-hour delivery service.

How do I track the status of my delivery?

Once you have confirmed where you would like your prescriptions delivered, you will be able to track the status of your NHS prescription delivery in the myGP app. Open myGP, tap on My Prescriptions, scroll to the bottom and tap on the Prescription Delivery page. The most recent order will be at the top and tell you at what stage your delivery is at, what address your prescriptions are being delivered to and other tracking information.

Statuses your prescriptions can be in:

  • PICKING – Your prescription is being selected from the warehouse
  • DISPENSING – Your prescription has been picked and is now being dispensed by the LloydsDirect pharmacy team
  • DISPATCHING – Your prescription has been picked and is now being packaged for delivery
  • DISPATCHED – Your prescription is out for delivery and will be the final status
  • AWAITING STOCK – LloydsDirect pharmacy is waiting for the prescription to be re-stocked
  • NOT DISPENSED – The prescription was not chosen to be delivered by patient

What controlled medicine can LloydsDirect process?

LloydsDirect can process both paper and electronic prescriptions for controlled medication. Your GP may issue this electronically or on a paper prescription depending on the type of controlled drug. If a controlled medication is issued on a paper prescription, you will need to post this to LloydsDirect to be processed.

To use LloydsDirect to process your paper prescriptions:

  • Visit your GP to pick up the prescription.
  • Print out the LloydsDirect form and complete it, making sure to include your delivery address and registered GP address.
  • Post the form, along with your paper prescription, to us. Please note that LloydsDirect is not responsible for paper prescriptions sent to us that become lost in the post.

Once we receive your form and prescription, we’ll post your medication to you. Make sure you send us these well in advance of your current medicine supply running out.

Can I use my prepayment certificate?

LloydsDirect is a registered pharmacy, so it accepts all NHS exemptions, including prepayment certificates. You will be asked to upload a photo of your pre-payment certificate when you request your first NHS prescription delivery with them. Their pharmacists will check and confirm it, ensuring you will not be charged for prescriptions. You can also add an exemption to your account at any time. Please remember to keep your exemptions up to date. You can do this by updating your LloydsDirect profile at any time.  If you claim free prescriptions after your exemption expires, you may have to pay a penalty charge of up to £100 — even if it was a mistake.

Don’t have one yet? Purchase an NHS prescription pre-payment certificate here. You can read more about how they work here.

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