Frequently asked questions

How to View Medical Records in myGP

Depending on the computer system your practice uses, you will be able to access your medical records in the myGP app. If it is not currently supported at your practice, you will see a “coming soon” screen.

 

We are working on making this feature available for every practice.

 

To view your medical record, you will need to get your NHS Online Credentials from your practice.

 
How do I get my NHS Online Credentials?

 

Please be aware of the following

 

You have access to your GP medical record

 

The myGP app provides access to your medical records, this means that whatever is stored in the GP computer system is presented back to you.

 

We do not store your medical records data. You can see our Privacy Policy here.

 

Option to download your medical record

 
You may have the option to download your records to your device allowing you to share it.

 

Please be aware that after downloading your medical record, it will be your responsibility to ensure you are storing it securely and protecting it from unauthorised access. You can see our Terms & Conditions here for further details.

 

Errors in your medical record

 
You may find that some records you expected to see are missing or there are records you might think are incorrect. Please get in touch with your practice in the first instance for more information or to amend any errors.

 

As the developers of the myGP app, we cannot make any changes to your records, only your GP surgery can do this.

 

Confusing or distressing information

 
You may see records which could cause distress or confusion, as you will be able to view them before they are discussed with you. Also some records can be quite technical or difficult to understand.

 

Please get in touch with your practice for further clarification on any records you have questions around.

 

This will be a limited view of the GP clinical record and may not include any free text (additional comments regarding your health information). Information that is considered to be sensitive or that existed before the setup of this service may not be available for viewing online.

 

Questions about the content of your medical record

 

Please note that we are the developers of the myGP app and have no ability to change anything contained in your medical record. We will also be unable to assist you with any questions about the content of your medical record.

 

We are only able to advise that you contact your GP surgery with any concerns or questions about the medical information you can see in myGP.

 

Frequently asked questions

We have collated a number of common questions related to the Medical Record Access feature in myGP. If, after looking through these questions, you are having some issues using this feature, you can contact our myGP Support team here.