iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

Why has Auto Cancellation not worked?

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If a patient has replied back Cancel, and it has not automatically cancelled the appointment on your system, here are some possible reasons:

  • The patient could have a Duplicate number
  • A double appointment has been booked, and therefore appointment will have to be cancelled manually (the Summary Report will notify in this scenario)
  • 2 texts coming in within 48 hours of each other.

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