iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

What do Repeat Prescriptions requests look like for a patient in Triage?

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If the Repeat Prescriptions option is enabled within myGP Triage, the patient will have the option to contact the practice via online services on several different subjects.

This is the user flow the patient will experience:

If a patient chooses the Repeat Prescriptions triage option, they will be brought to the following screens to complete request:

This will then send the request forward to the practice via assigned email.

Please Note: the average time to deal with this type of request is 2 days.

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