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What are the Sync Times for appointment data?

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Appointments
Due to the different integration requirements of clinical systems, Sync times vary and can be up to:

  • EMIS – 1 hour
  • Vision (new connector) – 30 minutes
  • Vision (old connector) – 3 hours
  • SystmOne – 1 hour

Appointments booked in myGP are confirmed as successful or failed live at the time of booking.

Patient Details

We sync your patient Phonebook from your clinical system, to pick up any new registration or pick updates to records:

  • Every 360 mins for EMIS and Vision (we recommend waiting up to 24 hours to see all changes in myGP Connect system)
  • TPP must be updated manually, then it is dependent on the size of the phonebook  (it can take up to a few hours)
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