What is a Trigger Word?

A Trigger Words is a word within an outgoing message that has been assigned a clinical code, thereby if a patient responds with this word, the clinical code will be recorded over on your clinical system to your patent’s record.

A quick example is with the below Flu Invitation template:

Within the template there is the expression of DECLINE. This is set to be the Trigger Word for this Flu Invitation message.

A practice can then assign the clinical code of Seasonal influenza vaccination declined, therefore if a patient replies with the word DECLINE, the code will be forwarded to the patient’s record on the clinical system.