iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

How to assign all SMS Replies to an email address?

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SMS replies within your myGP Connect system include individual messages, responses with trigger words, and cancellations.

If you wish to have all SMS responses forwarded to a specific email address, please follow these steps:

  • Log on to myGP Connect
  • Click on Settings from the left-hand side menu
  • Click on Messaging Alerts

  • Now from the page’s sub-tabs, select SMS Replies in the upper right

  • Now click Add New on the right
  • The Add SMS-IN email pop-up box will appear

  • Input the specific email address you wish to assign in the Add Email field
  • Click Save on the pop-up box
  • Click Save again on the main page

TOP TIP: Practices will also be able to view SMS replies in their Inbox, found within the Messages tab.

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