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- How to update the TPP/SystmOne phonebook
- What are the clinical codes linked to SMS traffic?
- What is an Undelivered Report and how to set it up?
- How to opt a patient out from receiving texts
- How to switch-on automatic reminders
- How to create a new user account
- What are the differences between user roles?
- How to set up a low credit alert
- What are the automatic reminder send times?
- How to mark a patient as hearing impaired
- How to Blacklist a patient's number
- Show all articles ( 7 ) Collapse Articles
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- Appointment Reminder Overview
- What are the Best Practice Guidelines?
- Where is the default Automatic Reminder located?
- How to edit the default Automatic Reminder?
- When will Automatic Reminders send?
- How do Automatic Reminders work?
- What is the Cancellation Confirmation Message?
- How to set up the Summary Report for cancelled appointments
- How to exclude Automatic Reminder from sending out
- How to create a custom Automatic Reminder
- What are variable fields/mail merges?
- What are the variable fields/mail merges for branch practices?
- How to customise exceeding the SMS message length
- How to exclude Automatic Reminders from sending out on weekends or holidays
- How to create an Automatic Reminder in a different language
- How to assign a patient with an Automatic Reminder in a different language
- Sending a message to your Contacts
- What are some examples of Custom Reminders?
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- Messaging Overview
- How to send a regular message
- How to assign a clinical code to your message
- How to change a messages assigned Reply Email
- What is the Message Confirmation Summary?
- How to send a Campaign Message
- How to create a Group
- How to create a Template
- What is a Trigger Word?
- How to create a Trigger Word
- Where is the message Inbox located?
- How to send a reply from a patient reply within Inbox?
- How to use the Message tab filters
- What are In Queue messages?
- Where is the message Outbox located?
- Where are Sent messages located?
- Clinical codes for outgoing messages
- Clinical codes for incoming messages
- Examples of mail merges/variable fields
- Examples of message templates
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- myGP App Overview
- What are Data Messages?
- What is Teenage Consent?
- How to enable Teenage Consent
- What is the Practice Information section?
- How to configure doctors and nurses for the myGP app
- How to assign the Appointment Settings for the myGP app?
- How to enable Slot Types for the myGP app
- The Call/Recall campaign from a patient's view
- How to sign up for myGP Recruitment Campaign
- What is the myGP Recruitment Campaign?
- How does the myGP Recruitment Campaign look from a patient view?
- How can a patient onboard the myGP app?
- How can a patient book an appointment on myGP app?
- How can a patient order prescriptions on myGP app?
- How can a patient access medical records on myGP app?
- How a patient can add a dependent in myGP app
- What is a Call/Recall message?
- How to select campaign recipients for Call/Recall
- How to create your campaign message for Call/Recall
- How to select Session Type for Call/Recall message
- How to choose Send Time for Call/Recall message
- How to send your Call/Recall message
- How to use NHS Barcode with myGP App
- Call/Recall Overview
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- preGP Overview
- What is preGP?
- How does preGP work?
- How to activate preGP?
- What is the Telephone Appointment signpost?
- How to activate the Telephone Appointment signpost?
- What is the Specialist Service signpost?
- How to activate Specialist Service signpost
- How to enable clinical slots for preGP
- What is the Local Services signpost?
- What are the default Local Services?
- How to activate Local Services?
- What is the Fit Note signpost?
- What is the Pharmacy signpost?
- How to switch off Pharmacy Service
- What happens when no appointments are availble?
- What are Appointment Reasons?
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- Remote Consultation Overview
- How to access the appointment details
- What the appointment list information columns mean
- How to access the appointment list
- How to filter appointments
- How to mark an appointment completed
- How to flag an appointment
- How do I invite a patient to the myGP app?
- What are the button options during a video call?
- Receiving a patient message in Remote Consultation
- Sending a direct message using Remote Consultation
- Sending a myGP app invite to a patient with a booked appointment
- Sending a myGP app invite to a patient without a booked appointment
- Technical requirements for Remote Consultation features
- Troubleshooting options during a video call
- Make a video call via the appointment details page
- Making a video call with no appointments booked
- What is the criteria for a video call?
- Recommended settings for Remote Consultation
- How to receive a patient message
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- Contact Support
- Known Issues
- Technical Requirements
- Service Status
- Technical Requirements - TPP SystmOne
- Technical Requirements - EMIS Web
- Show all articles ( 2 ) Collapse Articles
How to send a reply from a patient reply within Inbox?
All your patient replies are stored within the Inbox tab.
If you wish to reply directly to a patient’s message, do the following steps:
- Refer to the Reply SMS icon to the right side of the message
- Click on the icon
- The Reply SMS pop-up box will appear
- Type in your text reply within the Message field
- Click Send
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