How to send a reply from a patient reply within Inbox?

All your patient replies are stored within the Inbox tab.

If you wish to reply directly to a patient’s message, do the following steps:

• Log in to your myGP Connect system

• Click on Messages found on the left-hand side menu
• Click on Messages within Inbox sub section

• Refer to the Quick Reply icon to the right side of the message
• Click on the icon
• Type in your text reply within the Message field
• Click Send

What if I need to stop a patient from texting in?

If a patient has become rude or abusive, and you want to stop them from sending an SMS from your iPLATO system, you can action this from the Inbox.

• Click on the message in question
• You will be taken to the info screen and quick reply box
• Above the box, you will see the Blacklist Mobile Number function

• Click on Blacklist Mobile Number

• The number will be pre-populated for you, just enter the reason
• Click Save Changes