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How to receive a patient message

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With the Remote Consultation direct messaging feature, practices can direct message a myGP app user concerning their upcoming appointment. When a patient replies to that message, it will appear as a New Message in the Appointment List page.

In order to reference this, please do the following:

  • Log on to myGP Connect
  • Click on Consult from the left-hand side menu
  • You will be taken to the Appointment List page

On the Appointment List page, if a patient has replied to a direct message it is marked as a New Message entry represented by an Envelope icon to the left of the appointment entry. To see the reply, do the following:

  • Click on appointment entry
  • You will be brought to Appointment Details page

Your chat history will appear beneath the Compose Message box to the right:

  • Sent messages will appear in the Green text box.
  • The patient’s reply will appear in the Yellow text box.

Once this appointment leaves the Appointment List section, the chat history will be saved as regular incoming and outgoing messages within the Message tab.

Please Note: if a patient is a non-myGP app user, there will be no Compose Message box available on the Appointment Details page.

TOP TIP: this functionality is not intended to provide a real time messaging capability. Messages can take several minutes to arrive to a patient’s smartphone. It can take up to 4 hours for a message to be received. We are unable to guarantee that all messages will be delivered. We recommend that any time sensitive or high priority messages are delivered to the patient via a phone call.

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