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How to opt a patient out from receiving texts

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By default, all Patients with registered mobile phones will be opted in for receiving messages. If there are patients that wish to be opted out of the service, please follow these steps:

  • Log-in to myGP Connect
  • Select Patients from the left-hand side menu
  • Then click on Patient List

  • Now search your specific patient up via the Search Box
  • Then click on your patient’s entry
  • This will bring you to their Patient Detail page

  • Flick the SMS Opted Out switch
  • It will switch from grey to blue

If your practice has a large list of patients to opt-out, please action the following steps:

  • Export ONLY all opted out patient’s NHS numbers (for TPP) or Patient ID (for Emis) into an Excel spreadsheet.
  • Send Excel document to our secure email iplato.mail@nhs.net
  • Our Support Team will then opt them out for you.
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