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How can a patient access medical records on myGP app?

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For practices with the clinical system of Emis or TPP/SystmOne, patient’s will have the option of viewing their medical recorded via the myGP app.

The patients’ home screen will initially show a lock-on the Medical Records feature. This can be unlocked with their NHS Online Credentials which they can get from the practice.

If a patient has registered with myGP using their NHS Online Credentials, this feature will already be unlocked.

When the patient opens the Medical Records feature for the first time, they will be presented with a consent page, which the user has to accept in order to access their medical records.


The purpose of this page is to make the patient’s aware, that the records will be limited in details and whatever is shown, reflects what has been added to the patients’ records on your practice’s clinical system.

Once on the Medical Records page, patient’s will see the following layout:

  • Each section is structured in a way that allows the patient to find specific record entries by date or
    category.
  • Patient can view a Help page which covers most of the popular concerns a patient might have.
  • Consultations has the ability to filter by words or date.
  • Documents are previewed as images and can be downloaded in the format they were saved in.
  • Patients have the option to set up an extra security by being asked for their 4 digit pass-code when they access the feature within the Security section.

A practice has the option to disable online access to Medical Records, or disable individual sections. This is reflected in the app and the patients will see these screens:

Patients will know when new records have been entered, the app will show a red dot next to the section that has been updated since the last check.

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