Monitoring patient responses
If you allow a patient to reply to Buddy message, you can monitor them in the Buddy Inbox.
To action this, do the following steps:
- Login to Buddy
- Click on the Inbox icon on the toolbar
Message are stored here via the sub-sections My Replies and All Replies
- My Replies: shows specifically replies to your Buddy messages
- All Replies: displays all responses to Buddy message from your practice
The section breaks on the left side represent the following:
- Open: messages that have not yet been opened
- Closed: messages that have been seen and closed
- All: both sections visible
By opening the message you will see the chat history with the patient as well.