Monitoring patient responses

If you allow a patient to reply to Buddy message, you can monitor them in the Buddy Inbox.

To action this, do the following steps:

• Login to Buddy
• Click on the Inbox icon on the toolbar

Message are stored here via the sub-sections:

• Open: shows Buddy messages that have not been marked Done
• Done: messages that have been marked Done and enquiry completed
• Sent: sent messages from Buddy user

There are also side tabs:

• My inbox: messages that have been sent in by current user
• Practice: messages that have been sent by general by a practice