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Monitoring patient responses

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If you allow a patient to reply to Buddy message, you can monitor them in the Buddy Inbox.

To action this, do the following steps:

  • Login to Buddy
  • Click on the Inbox icon on the toolbar

Message are stored here via the sub-sections My Replies and All Replies

  • My Replies: shows specifically replies to your Buddy messages
  • All Replies: displays all responses to Buddy message from your practice

The section breaks on the left side represent the following:

  • Open: messages that have not yet been opened
  • Closed: messages that have been seen and closed
  • All: both sections visible

By opening the message you will see the chat history with the patient as well.

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