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Monitoring patient responses

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If you allow a patient to reply to Buddy message, you can monitor them in the Buddy Inbox.

To action this, do the following steps:

  • Login to Buddy
  • Click on the Inbox icon on the toolbar

Message are stored here via the sub-sections:

  • Open: shows Buddy messages that have not been marked Done
  • Done: messages that have been marked Done and enquiry completed
  • Sent: sent messages from Buddy user

There are also side tabs:

  • My inbox: messages that have been sent in by current user
  • Practice: messages that have been sent by general by a practice
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