Messaging Overview

On this page you will find help material related to our messaging features within myGP Connect.

Manual Messaging

In this section, we cover everything related to sending out a single manual message to a selected recipient.

• How to send out a manual message
• Examples of mail merges/variable fields for manual messages
• Examples of Template messages
• Assigning a clinical code to a message
• Customising your assigned Reply Email
• Full breakdown of the Message Confirmation Summary

Campaign Messaging

In this section, we cover everything related to sending out a mass campaign message to a selected group of recipients.

• How to send out a Campaign Message
• Examples of mail merges/variable fields for campaign messages
• How to create a Group
• How to create a Template
• What is a Trigger Word?
• How to create a Trigger Word

Message tab

Here we cover information and locations of all messaging traffic within your myGP Connect system.

• Where are patient replies stored?
• How can i reply directly to a patient message?
• How can i find a specific patient message?
• What are ‘in queue’ messages?
• Where are ‘in queue’ messages stored?
• Where can I see messages I’ve sent?
• What clinical codes are automatically assigned to sent messages?
• What clinical codes are automatically assigned to patient replies?

I have a problem

If you seem to be having technical issues with Appointment Reminders, check out the below links for assistance.

• Check service status page for known issues
• Contact support