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If a patient is a NHS App user?

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If a patient is an NHS App user, they will still be able to receive messages sent via Connect. There are just a few things to keep in mind:

  • The system is now sending messages to NHS App wherever possible
  • Currently,  patients using the NHS App cannot reply to messages as the app is one-way. This will eventually be updated to work two-way.
  • If your message contains a Trigger Word (e.g.  DECLINE) it will automatically be sent as a standard message SMS message, and patients will be able to reply via text.
  • A patient needs to have the NHS App installed on their device AND have notifications enabled for the app. Without notifications enabled, the message will not reach the NHS App.
  • A patient will not receive iPLATO messages if notifications are switched off in NHS app, they need to be enabled for full functionality.
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