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How to un-archive a Triage Request?

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Any Triage Requests can be archived in order to organise older enquires off the Triage inbox area. If a request has been archived but you wish for it to reappear, you can make it visible again.

In order to action this, please do the following steps:

  • Log in to myGP Connect

  • From Home page click on the Messages tab
  • Select Triage Request within the Inbox subsection
  • This will bring you to the Triage Request page to monitor requests:

  • Refer to the Show archived messages box in the upper filters
  • Tick box, then press Apply
  • Request will appear in the list again

In order to make the request permanently visible, click the Unarchive button from the Archive column of the request.

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