iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

How to reconnect to myGP app following update?

< All Topics


In certain scenarios, when a practice updates their clinical system, a patient will need to disconnect from the app, then simply reconnect to continue their app experience.

The steps needed, are the following:

  • Patient will need to Log-in to myGP App, then select Settings

  • Select Disconnect

  • They will be prompted by a pop-up, they will need to select Disconnect

  • The app will then re-route them to Onboard onto the app once again.

  • Once completed, they will be re-connected to the app and with the clinical system update synched.

TOP TIP: It is recommended for the best user experience to use the NHS Login to onboard the myGP app

Additional information:

Table of Contents