iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

How to disable Active Hours for Triage category?

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Once Triage is activated, any of the enabled category’s active times can be customised.

To action this, please follow these steps:

  • Log into your myGP Connect system and go to the left-hand side menu bar and click on Settings
  • Then press on myGP Triage at the top of the screen
  • By default you will be in the myGP Triage – Manual section

  • Refer to the  Active Hours section within category tile
  • Refer to appropriate Day
  • Click on edit icon

  • Click Disable icon next to specific day

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