iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

How to assign a user to a Triage category?

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Any Connect users can be assigned a Triage category. This means they will receive a notification email if any patient requests are received within their assigned category.

To assign a Connect user a myGP Triage category, please follow these steps:

  • Log into your myGP Connect system, go to the left-hand side menu bar and click on Settings.
  • Then press on myGP Triage at the top of the screen.
  • The myGP Triage settings screen will be displayed.

 

 

  • By default, you will be in the myGP Triage – Manual section
  • Underneath each category tile, there is a Add User button on the bottom right

  • Click on this and a drop-down menu will appear with any Connect users
  • Select the appropriate Connect user
  • They will appear as an entry below the tile

 

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