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How can I assign a Triage request to a user?

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Connect users have the ability to assign a Triage requests to another user if your practice have enabled the myGP Triage feature within Connect.

In order to action this feature, please do the following:

  • Log in to myGP Connect
  • From Home page click on the Messages tab
  • Select Triage Request within the Inbox subsection
  • This will bring you to the Triage Request page to monitor requests:

  • Select the enquiry you wish to assign
  • Focus on the Assign to user column and click on icon
  • From the drop down, select the Connect user you wish to assign
  • Click Ok on the consent pop-up box
  • The enquiry will assign to the Connect user and they will be notified of this action via an email to their provided profile email
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