Flu Campaign Overview

Welcome to the Flu Campaign page. Here we will give you a step-by-step guide of sending out a Flu Campaign message, as well as general and advance prep information.

Before you start iPLATO operate a number of regional flu reminder services across CCGs and STPs, so before you set up and run your local Flu Campaign, do check with your CCG in case they are using our centralised messaging service, myGP Engagement Hub. To request information about myGP Engagement Hub, please email hub@iplato.com. For further details on Improving Influenza Vaccination Uptake (via myGP Engagement Hub): click here To see which CCGs are part of the myGP Engagement Hub click here

Preparation

In order to send out a Flu Campaign, you will need to prepare a few simple things in advance:

• Pre-Checklist
• Invite Message Example Templates
• Variable Field Examples

Step-by-Step Guide

Below is guide of how to create and send a Flu Campaign using myGP Connect. Each page covers the steps in a detailed text guide with screenshots, in addition to a Video Tutorial:

• Step 1: Create a Flu Campaign group
• Step 2: Create a Flu Campaign template
• Step 3: Create a Flu Campaign trigger word
• Step 4: Send out your Flu Campaign

Barcode

We have launched a new feature in the myGP app that allows patients to display a barcode of their NHS number within the app.

Click here to access more information on Barcode

Call/Recall

If you have activated the myGP app and would prefer to send your Flu invite as a Call/Recall Campaign, follow the below link to find our step-by-step guide. This will give patients the option of booking their appointment directly from the seasonal flu invitation they have been sent. You can also run multiple campaigns using this feature at the same time. This will reduce the number of incoming calls into your practice and will also reduce the number of patients you need to contact to book their vaccination.

Click here to access our Call/Recall Help page

Post-Invite Checklist

In order to double check all the steps covered in sending a Seasonal Flu Campaign, please follow the link below:

Click here to access the Post-Invite Checklist

Webinar

In the past we have provided FREE live webinar sessions for Flu Campaign messages. To access a past recording, please follow the link:

Click here to access our Webinar Hub page

I have a problem

If you seem to be having technical issues with Appointment Reminders, check out the below links for assistance.

• Check service status page for known issues
• Contact support