iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

What are Data Messages?

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When a patient downloads the myGP app they will receive all SMS outgoing message as Data Messages instead of a regular SMS text.

What does that mean? It means your practice will not be charged any credits to send a message to a myGP user, since Data Messages are sent via online services. Data Messages are represented within

You can see any traffic related to Data Messages on your default Home>Summary page, in the column represented by the graphic icon:

Also, sent messages within the Message>Sent section, if it is a Data Message, will be represented by the graphic icon.

Please Note: if a patient has downloaded the myGP app but does not have their WiFi on, they will receive their message as a regular SMS text.

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