How Can We Help?

How to create a Trigger Word

You are here:


  • Click on Campaigns found on the left-hand side menu
  • Click on Trigger Words



  • Click Add New
  • The Add Campaign pop-up box will appear


  • Fill in the Campaign Name field (e.g. Flu Invitation)
  • Fill in the Trigger Word (e.g. DECLINE)
  • Assign the clinical code with the Snomed Code field
  • The Snomed Code Term will automatically be filled in
  • Click on the End Date
  • From the calendar pop-up, choose an appropriate date for the Trigger Word to end
  • Click Save

This will activate your Trigger Word and save it as an entry on the main screen.

Please Note: If you run multiple campaigns simultaneously, make sure each campaign has a unique Trigger Word assigned to them. If active campaigns contain the same Trigger Word, it can complicate the clinical code sending back.

TOP TIP: You can reactive a Trigger Word at any point by giving it a new End Date.

Table of Contents