How to create a Trigger Word

• Click on Campaigns found on the left-hand side menu
• Click on Trigger Words

• Click Add New
• The Add Campaign pop-up box will appear

• Fill in the Campaign Name field (e.g. Flu Invitation)
• Fill in the Trigger Word (e.g. DECLINE)
• Assign the clinical code with the Snomed Code field
• The Snomed Code Term will automatically be filled in
• Click on the End Date
• From the calendar pop-up, choose an appropriate date for the Trigger Word to end
• Click Save

This will activate your Trigger Word and save it as an entry on the main screen.

Please Note: If you run multiple campaigns simultaneously, make sure each campaign has a unique Trigger Word assigned to them. If active campaigns contain the same Trigger Word, it can complicate the clinical code sending back.

TOP TIP: You can reactive a Trigger Word at any point by giving it a new End Date.