iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

Creating a new user account

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Each staff member will each need a unique user account within myGP Connect system in order to log in to the toolbar. In order to create a new user, please follow these steps:

  • Log in to your myGP Connect system
  • Click on Settings from the left-hand side menu
  • Click on Users

 

  • To create a new user click Add New
  • You will be brought to the Add User page

  • Fill in all fields of user information
  • We use Multi-Factor authentication (MFA) or 2-Factor authentication to log in
  • It is important to add a Mobile Number as this is the best way to do MFA
  • Job Title is an optional field and can be left blank
  • Choose an appropriate Role
  • Click Save, it will appear as a saved entry on the main page

The new user will then be asked to log in for the first time.  They will need to complete a 2-Step authentication when doing so.

Logging in with MFA for the first time

Go to www.mygpconnect.com

  • Enter your Username and Password
  • Click Login

  • You will be asked to select either SMS or email to receive a 6-digit authentication code (If you do not have a mobile number on your user profile you will not be given the option to use SMS)

  • Once entered you will have completed your MFA authentication

  • To save time when you next log in, click REMEMBER THIS DEVICE

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