What are the Sync Times for appointment data?
Appointments Due to the different integration requirements of clinical systems, Sync times vary and can be up to: EMIS – 1 hour Vision (new connector) – 30 minutes Vision (old connector) – 3 hours SystmOne – 1 hour Appointments booked in myGP are confirmed as successful or failed live at the time of booking. Patient […]
How are messages sent from the myGP Connect system?
Messages are sent to the Network Operator partner via a dedicated VPN connection. iPLATO has partnered with EE who are responsible for message delivery.
Is the myGP Connect system secure?
The myGP Connect System is very secure. The ‘Care Messaging Server’ is hosted at a secure data centre within the NHS.net. All internal communications with the ‘Care Messaging Server’ are encrypted. Data transfers between the ‘Care Messaging Server’ and the Network Operator SMSC gateway are via secure VPN.
How to assign all SMS Replies to an email address?
SMS replies within your myGP Connect system include individual messages, responses with trigger words, and cancellations. If you wish to have all SMS responses forwarded to a specific email address, please follow these steps: Log on to myGP Connect Click on Settings from the left-hand side menu Click on Messaging Alerts Now from the page’s […]
How to Blacklist a patient’s number
myGP Connect is a 2-way messaging service, if you need to block a patient from sending your practice messages, you can Blacklist them. To action this, do the following: Log in to your myGP Connect system Click on Settings found on the left-hand side menu Click on Blacklist On this page you can select […]
How to mark a patient as hearing impaired
It is a benefit to mark a patient with a hearing disability as Hearing Impaired within your myGP Connect system, because it will have you fully aware of the best method to communicate with the specific patient. If you wish to mark a patient as Hearing Impaired in myGP Connect, please do the following: […]
What times do my automatic reminders go out?
The default send times for the Appointment Reminder message are 10:00am to 18:00pm. If you wish to adjust these send times, please do the following: Log in to your myGP Connect system Click on Settings found on the left-hand side menu Click on Gateway Refer to the Automated Reminder section To change the start […]
How to customise exceeding the SMS message length
160 characters is the maximum character count for a message to be sent using 1 credit on your myGP Connect system. You are able to exceed this count, however the default setting is set to 3 SMS texts. To adjust this default setting, do the following steps: Log in to your myGP Connect system Click […]
How to set up a low credit alert
If you wish to receive an notification when your credits hit a certain number, you can set up a Low-Credit Alert in your myGP Connect system. The main purpose of this is for self-funded practices to keep track of their credits, if your practice is CCG funded then this is more an optional tool. […]
What are the differences between user roles?
There are 4 different types of user permissions within your iPLATO Connect system and each type has different functionality that the user can access. All Access The main point of contact at your Surgery or whoever is nominated to sign up to the iPLATO service, will automatically be added as an ‘All Access’ user […]