Support
8 ARTICLES
Appointment Reminder
2 ARTICLES
Flu Campaign
2 ARTICLES
Information Governance
4 ARTICLES
iPLATO Toolbar and Remote Consultation
6 ARTICLES
Messaging
2 ARTICLES
myGP
2 ARTICLES
myGP preGP
- Benefits of preGP signposting
- Can I use the same Appointment Reason across multiple signposts on preGP?
- Can you turn off the Fit Note signpost in preGP?
- Contact Support
- How does preGP work?
- How many Local Services can I add in preGP?
- How to activate Local Services?
- How to activate preGP?
- How to activate Specialist Service signpost
- How to activate the Telephone Appointment signpost?
- How to enable clinical slots for preGP
- How to switch off Pharmacy Service
- preGP - Managing the Service For Your Practice
- preGP Deployment Process
- preGP Overview
- What are Appointment Reasons?
- What are the default Local Services?
- What are the text character limits for preGP local services?
- What happens when no appointments are availble?
- What is preGP?
- What is the COVID signpost?
- What is the Fit Note signpost?
- What is the Local Services signpost?
- What is the Pharmacy signpost?
- What is the Specialist Service signpost?
- What is the Telephone Appointment signpost?
- Will preGP signposting work for dependents within a guardian's myGP app?
27 ARTICLES
myGP Triage
2 ARTICLES
Patient Questionnaires
3 ARTICLES
Settings
- Accessing Remote Training via Microsoft Teams
- All you need to know about NHS app messaging
- Can I export information from myGP Connect?
- Can I print information from myGP Connect?
- Can the CANCEL Trigger Word activate in a different language?
- Can you turn off Cancellation Confirmation Messages?
- Contact Support
- Do patients get charged when replying to the practice?
- Do you have advice on how GDPR impacts the use of iPLATO services
- Does myGP app count towards Patient Online registration target?
- Does myGP Connect send Booking Confirmation messages?
- How are messages sent from the myGP Connect system?
- How are patients entered into myGP Connect?
- How can I reset your iPLATO toolbar
- How do I activate FFT PRO?
- How do I activate the Friends and Family Survey?
- How do I delete a Contact?
- How do I delete a User account?
- How do I delete or edit a Group?
- How do I disable the Automatic Cancellation Message?
- How do I edit a Trigger Word?
- How do I edit or delete a Template?
- How do I enable the Automatic Cancellation Message?
- How do I log into myGP Connect?
- How do I make changes to my User Account?
- How do I purchase more SMS credits?
- How do I set up Multi factor authentication?
- How do I turn off Appointment Reminders?
- How do I turn off Messages?
- How do I turn off the Clinical Codes linked to SMS traffic?
- How do patients register for the mygp app?
- How long can SMS messages be?
- How long does it take for a cancelled appointment to be available to book?
- How long does it take for Clinical Codes to file within clinical system?
- How to assign all SMS Replies to an email address?
- How to Blacklist a patient's number
- How to create a new user account
- How to customise exceeding the SMS message length
- How to mark a patient as hearing impaired
- How to opt a patient out from receiving texts
- How to set up a low credit alert
- How to switch-on automatic reminders
- How to update the TPP/SystmOne phonebook
- If a message fails to deliver, will anything be coded to the patient medical record?
- If a message fails to deliver, will anything be coded to the patient's medical records?
- Is the myGP Connect system fully automated?
- Is the myGP Connect system secure?
- Our practice is changing clinical systems, what will happen to patients currently registered on myGP?
- Our practice is changing clinical systems, will it effect myGP Connect?
- Our practice is merging with another practice, will it effect myGP Connect?
- What are the differences between user roles?
- What are the Sync Times for appointment data?
- What clinical codes are recorded from SMS traffic?
- What does it mean if the New Message page has been disabled?
- What if I need to access myGP Connect across multiple sites?
- What if I need to reset my password?
- What is a manual message?
- What is a message template?
- What is an Undelivered Report and how to set it up?
- What is Multi-Factor Authentication or MFA?
- What is the Friends and Family Survey that myGP Connect provides?
- What is the Home page?
- What is the latest a patient can cancel their appointment?
- What is the maximum length for one message?
- What is the Replication Status?
- What is the Summary page in the Home tab?
- What languages can I set in myGP Connect?
- What medical records can show in the myGP app and how do I control them?
- What times do my automatic reminders go out?
- When do I receive the Undelivered Report?
- Where are FFT PRO reports stored?
- Which of my patients has the NHS app?
- Who has authority to manage credit balances?
- Why are Clinical Codes not appearing in the patient's record?
- Why has Auto Cancellation not worked?
75 ARTICLES
The NHS app and iPLATO campaign messaging
6 ARTICLES
Webinar Hub
3 ARTICLES
FFT
4 ARTICLES
Downloads
3 ARTICLES
Self Book
1 ARTICLE
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