iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

How to disable Automated clinical coding?

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Once Triage is activated, you can enable all incoming patient requests to be automatically coded.

If it has been enabled, and you wish to reverse this action, please follow these steps:

  • Log into your myGP Connect system and go to the left-hand side menu bar and click on Settings
  • Then press on myGP Triage at the top of the screen
  • By default you will be in the myGP Triage – Manual section

  • Refer to Saving responses to patient record tile
  • Click Automated switch

Automated coding has now been disabled  for any active Triage category.

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