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iPLATO Support Centre
We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.
How can we help you today?
Messaging
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Bulk Messaging
Batch messaging with automated coding
Appointment Reminder
Automated appt reminders with auto cancellation via SMS.
Flu Campaign
Everything you need to know to run an effective flu season SMS campaign.
The NHS app and iPLATO campaign messaging
Sending messages to the NHS app for patients.
Messaging with Self book
Send patients questionnaires and links to appt booking.
Products
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iPLATO Toolbar & Remote Consultation
Ad hoc messaging with loads of features and video consultation.
Patient Questionnaires
Answers from patients coded into the clinical system
Friends and Family Test
Get your FFT surveys and done each month with iPLATO.
myGP
Information on the ever reliable myGP and how your patients benefit from it.
preGP
Signposting your patients.
Triage
Our online Triage service to help make life better for the practice and patients alike.
Set-up and support
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General Settings
All the basics on setting up your iPLATO system.
Support
Need help? Our amazing Support team can be found here.
Information Governance
Important information on how we use data
Product Downloads
Download products once purchased like our Toolbar.
Training and Feedback
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Webinar Hub
Training Feedback
Just had some training from our friendly team of specialists? Great, well we would really love to get your feedback on the session. It helps us to constantly improve our service or allows you to provide praise about your experience.
Search for answers or browse our knowledge base.
Support
Appointment Reminder
Flu Campaign
Information Governance
iPLATO Toolbar and Remote Consultation
Messaging
myGP
myGP preGP
- Benefits of preGP signposting
- Can I use the same Appointment Reason across multiple signposts on preGP?
- Can you turn off the Fit Note signpost in preGP?
- Contact Support
- How does preGP work?
- How many Local Services can I add in preGP?
- How to activate Local Services?
- How to activate preGP?
- How to activate Specialist Service signpost
- How to activate the Telephone Appointment signpost?
- How to enable clinical slots for preGP
- How to switch off Pharmacy Service
- preGP - Managing the Service For Your Practice
- preGP Deployment Process
- preGP Overview
- What are Appointment Reasons?
- What are the default Local Services?
- What are the text character limits for preGP local services?
- What happens when no appointments are availble?
- What is preGP?
- What is the COVID signpost?
- What is the Fit Note signpost?
- What is the Local Services signpost?
- What is the Pharmacy signpost?
- What is the Specialist Service signpost?
- What is the Telephone Appointment signpost?
- Will preGP signposting work for dependents within a guardian's myGP app?
myGP Triage
Patient Questionnaires
Settings
- Accessing Remote Training via Microsoft Teams
- All you need to know about NHS app messaging
- Can I export information from myGP Connect?
- Can I print information from myGP Connect?
- Can the CANCEL Trigger Word activate in a different language?
- Can you turn off Cancellation Confirmation Messages?
- Contact Support
- Do patients get charged when replying to the practice?
- Do you have advice on how GDPR impacts the use of iPLATO services
- Does myGP app count towards Patient Online registration target?
- Does myGP Connect send Booking Confirmation messages?
- How are messages sent from the myGP Connect system?
- How are patients entered into myGP Connect?
- How can I reset your iPLATO toolbar
- How do I activate FFT PRO?
- How do I activate the Friends and Family Survey?
- How do I delete a Contact?
- How do I delete a User account?
- How do I delete or edit a Group?
- How do I disable the Automatic Cancellation Message?
- How do I edit a Trigger Word?
- How do I edit or delete a Template?
- How do I enable the Automatic Cancellation Message?
- How do I log into myGP Connect?
- How do I make changes to my User Account?
- How do I purchase more SMS credits?
- How do I set up Multi factor authentication?
- How do I turn off Appointment Reminders?
- How do I turn off Messages?
- How do I turn off the Clinical Codes linked to SMS traffic?
- How do patients register for the mygp app?
- How long can SMS messages be?
- How long does it take for a cancelled appointment to be available to book?
- How long does it take for Clinical Codes to file within clinical system?
- How to assign all SMS Replies to an email address?
- How to Blacklist a patient's number
- How to create a new user account
- How to customise exceeding the SMS message length
- How to mark a patient as hearing impaired
- How to opt a patient out from receiving texts
- How to set up a low credit alert
- How to switch-on automatic reminders
- How to update the TPP/SystmOne phonebook
- If a message fails to deliver, will anything be coded to the patient medical record?
- If a message fails to deliver, will anything be coded to the patient's medical records?
- Is the myGP Connect system fully automated?
- Is the myGP Connect system secure?
- Our practice is changing clinical systems, what will happen to patients currently registered on myGP?
- Our practice is changing clinical systems, will it effect myGP Connect?
- Our practice is merging with another practice, will it effect myGP Connect?
- What are the differences between user roles?
- What are the Sync Times for appointment data?
- What clinical codes are recorded from SMS traffic?
- What does it mean if the New Message page has been disabled?
- What if I need to access myGP Connect across multiple sites?
- What if I need to reset my password?
- What is a manual message?
- What is a message template?
- What is an Undelivered Report and how to set it up?
- What is Multi-Factor Authentication or MFA?
- What is the Friends and Family Survey that myGP Connect provides?
- What is the Home page?
- What is the latest a patient can cancel their appointment?
- What is the maximum length for one message?
- What is the Replication Status?
- What is the Summary page in the Home tab?
- What languages can I set in myGP Connect?
- What medical records can show in the myGP app and how do I control them?
- What times do my automatic reminders go out?
- When do I receive the Undelivered Report?
- Where are FFT PRO reports stored?
- Which of my patients has the NHS app?
- Who has authority to manage credit balances?
- Why are Clinical Codes not appearing in the patient's record?
- Why has Auto Cancellation not worked?
The NHS app and iPLATO campaign messaging
Webinar Hub
FFT
Downloads
Self Book
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