myGP Connect Help Centre

Patient Questionnaires

• Patient Questionnaires Overview
• Give feedback on Patient Questionnaires
• Contact Support

The NHS app and iPLATO campaign messaging

• All you need to know about NHS app messaging
• Which of my patients has the NHS app?
• If a patient is a NHS App user?
• Read Receipts for Data messages
• Contact Support
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Flu Campaign

• Flu Campaign Overview
• Contact Support

Appointment Reminder

• Appointment Reminder Overview
• What are the Best Practice Guidelines?
• The default Automatic Reminder
• How to edit the default Automatic Reminder?
• When will Automatic Reminders send?
• How do Automatic Reminders work?
• What is the Cancellation Confirmation Message?
• How to set up the Summary Report for cancelled appointments
• How to enable/disable Appointment Reminders via Slots, Clinicians or Clinics?
• How to create a custom Appointment Reminder
• What are variable fields/mail merges for Appointment Reminders?
• What are the variable fields/mail merges for branch practices?
• How to exclude Automatic Reminders from sending out on weekends or holidays
• How to create an Automatic Reminder in a different language
• How to assign a patient with an Automatic Reminder in a different language
• Sending a message to your Contacts
• What are some examples of Custom Reminders?
• How to customise exceeding the SMS message length
• Can the CANCEL Trigger Word activate in a different language?
• What happens if a patient misspells the CANCEL Trigger Word?
• A patient has replied CANCEL, but appointment has not cancelled?
• Why are certain slots/clinics/clinicians not appearing in Custom Reminders?
• Why are certain slots/clinics/clinicians not appearing in Reminder Exclusions?
• What happens if a patient cancels a merged appointment?
• Why was a patient with double bookings, unable to cancel appointment?
• How do I mark an appointment reminder as a Sensitive Appointment for Slots, Clinicians or Clinics?
• Contact Support
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iPLATO Toolbar and Remote Consultation

• iPLATO Toolbar (Remote Consultation) Overview
• Activating the iPLATO toolbar in SystmOne
• Activating the iPLATO toolbar in EMIS Web
• How to log in/log out
• Moving the iPLATO toolbar
• Selecting a patient
• How to send a message to patient
• Saving message templates when composing a message
• How to troubleshoot common issues
• iPLATO toolbar Technical Requirements
• How to import a Template?
• Attaching file to message
• Saving Messages to Patient Records
• How to create a new template
• Monitoring patient responses
• Allowing a patient to reply to message
• What are the button options during a video call?
• Troubleshooting options during a video call
• Creating a new user account
• How to apply Background Effects on video call?
• Using chat option during video call
• Sharing during a video call
• Sending Patient a Video Invitation
• How can I reset your iPLATO toolbar
• How to send a message with attachment that a patient can respond to
• Can I use the iPLATO Toolbar from my home PC/Laptop?
• Joining a video call
• Quick Guide to the iPLATO Toolbar
• How long can an iPLATO Toolbar message be?
• How to mark messages as ‘Done’?
• What is the difference between My Inbox and Practice Inbox?
• CONFIGURING YOUR EMAS MANAGER FOR THE iPLATO TOOLBAR
• How to install myGP Toolbar on a desktop
• How to update the iPLATO Toolbar
• Contact Support
• Managing Templates
• One Way messaging
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Messaging

• Messaging Overview
• How to send a single message
• How to assign a clinical code to your message
• How to change a messages assigned Reply Email
• What is the Message Confirmation Summary?
• How to send a Campaign Message
• How to create a Group
• How to create a Template
• What is a Trigger Word?
• How to create a Trigger Word
• Where is the message Inbox located?
• How to send a reply from a patient reply within Inbox?
• How to use the Message tab filters
• What are In Queue messages?
• Where is the message Outbox located?
• Where are Sent messages located?
• Clinical codes for outgoing messages
• Clinical codes for incoming messages
• What are examples of mail merges/variable fields for regular messages?
• Examples of message templates
• Why does <firstname> not show the patient's name in Outbox message?
• Do Failed and Expired SMS messages send a clinical code to patient records?
• How do I send a patient a DNA message notfication?
• Why has the patient response not coded to the clinical system?
• Can I use the same Trigger Word across multiple campaigns?
• What are useful Trigger Words for Campaign messages?
• How to send out a Coronavirus Vaccination Campaign message
• How to create a trigger word for Coronavirus Vaccination Campaign
• How to create a template for Coronavirus Vaccination Campaign
• How to create a group for Coronavirus Vaccination Campaign
• What are Coronavirus-related message templates?
• Coronavirus Vaccination Campaign Help Page
• What does the message Status mean?
• If a patient is a NHS App user?
• Read Receipts for Data messages
• Contact Support
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Settings

• How to update the TPP/SystmOne phonebook
• What clinical codes are recorded from SMS traffic?
• What is an Undelivered Report and how to set it up?
• How to opt a patient out from receiving texts
• How to switch-on automatic reminders
• How to create a new user account
• What are the differences between user roles?
• How to set up a low credit alert
• What times do my automatic reminders go out?
• How to mark a patient as hearing impaired
• How to Blacklist a patient's number
• How to assign all SMS Replies to an email address?
• Is the myGP Connect system secure?
• How are messages sent from the myGP Connect system?
• What are the Sync Times for appointment data?
• How long does it take for a cancelled appointment to be available to book?
• How long does it take for Clinical Codes to file within clinical system?
• How are patients entered into myGP Connect?
• What is the maximum length for one message?
• What is a message template?
• What is a manual message?
• What languages can I set in myGP Connect?
• What is the Replication Status?
• Who has authority to manage credit balances?
• How do I purchase more SMS credits?
• Do you have advice on how GDPR impacts the use of iPLATO services
• How do patients register for the mygp app?
• Our practice is changing clinical systems, what will happen to patients currently registered on myGP?
• Does myGP app count towards Patient Online registration target?
• What is the latest a patient can cancel their appointment?
• If a message fails to deliver, will anything be coded to the patient's medical records?
• Is the myGP Connect system fully automated?
• How do I log into myGP Connect?
• What if I need to reset my password?
• How do I make changes to my User Account?
• How do I delete a User account?
• How do I delete a Contact?
• How long can SMS messages be?
• What does it mean if the New Message page has been disabled?
• How do I turn off Messages?
• How do I turn off Appointment Reminders?
• How do I turn off the Clinical Codes linked to SMS traffic?
• How do I edit a Trigger Word?
• How do I edit or delete a Template?
• How do I enable the Automatic Cancellation Message?
• How do I disable the Automatic Cancellation Message?
• How do I delete or edit a Group?
• What is the Summary page in the Home tab?
• Can I print information from myGP Connect?
• Can I export information from myGP Connect?
• Why are Clinical Codes not appearing in the patient's record?
• What medical records can show in the myGP app and how do I control them?
• If a message fails to deliver, will anything be coded to the patient medical record?
• Why has Auto Cancellation not worked?
• What if I need to access myGP Connect across multiple sites?
• Can the CANCEL Trigger Word activate in a different language?
• Do patients get charged when replying to the practice?
• Does myGP Connect send Booking Confirmation messages?
• How do I activate FFT PRO?
• Accessing Remote Training via Microsoft Teams
• What is the Friends and Family Survey that myGP Connect provides?
• How do I activate the Friends and Family Survey?
• Our practice is merging with another practice, will it effect myGP Connect?
• Our practice is changing clinical systems, will it effect myGP Connect?
• When do I receive the Undelivered Report?
• Can you turn off Cancellation Confirmation Messages?
• What is the Home page?
• Where are FFT PRO reports stored?
• How can I reset your iPLATO toolbar
• How to create a new user account
• How do I set up Multi factor authentication?
• What is Multi-Factor Authentication or MFA?
• What if I need to reset my password?
• How do I make changes to my User Account?
• How do I log into myGP Connect?
• Which of my patients has the NHS app?
• All you need to know about NHS app messaging
• Contact Support
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myGP

• myGP App Overview
• What are Data Messages?
• What is Teenage Consent?
• How to enable Teenage Consent
• What is the Practice Information section?
• How to configure doctors and nurses for the myGP app
• How to assign the Appointment Settings for the myGP app?
• How to enable Slot Types for the myGP app
• The Call/Recall campaign from a patient's view
• How to sign up for myGP Recruitment Campaign
• What is the myGP Recruitment Campaign?
• How does the myGP Recruitment Campaign look from a patient view?
• How can a patient onboard the myGP app?
• How can a patient book an appointment on myGP app?
• How can a patient order prescriptions on myGP app?
• How can a patient access medical records on myGP app?
• How a patient can add a dependent in myGP app
• What is a Call/Recall message?
• How to select campaign recipients for Call/Recall
• How to create your campaign message for Call/Recall
• How to select Session Type for Call/Recall message
• How to choose Send Time for Call/Recall message
• How to send your Call/Recall message
• How to use NHS Barcode with myGP App
• Call/Recall Overview
• How are patients booking appointments with myGP even though it has not been enabled?
• Can a patient book multiple appointments with the myGP app?
• How do i opt out a patient from receiving the myGP Recruitment Campaign?
• What can I find a patient's app status?
• Read Receipts for Data messages
• Contact Support
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myGP Triage

• myGP Triage Overview
• How to activate myGP Triage
• How does myGP Triage work for preGP users?
• How does third-party myGP Triage display to patients?
• What does the Admin Enquiry request look like for a patient in Triage?
• How to activate Third-party myGP Triage
• How to activate myGP Triage
• What do Repeat Prescriptions requests look like for a patient in Triage?
• What happens when a patient requests Sick Note via Triage?
• What happens when a patient requests Test Result via Triage?
• What happens when a patient requests GP Letter via Triage?
• What happens when a patient requests NHS Online Credentials via Triage?
• What happens if a patient requests to Update Contact Details via Triage?
• What happens if a patient requests Medical Examinations/Reports via Triage?
• What does the Medical Issues request look like for patient in Triage?
• How can I monitor Triage requests?
• How can I flag a Triage enquiry?
• How can I assign a Triage request to a user?
• How to assign a user to a Triage category?
• How to delete a user from a Triage category?
• How to set Active Hours for Triage?
• How to enable Automated clinical coding?
• How to disable Automated clinical coding?
• What are the automated clinical codes for Triage?
• How can I manually code a patient Triage request?
• How can I see clinical codes assigned to patient request?
• How can I add a comment to a patient request?
• How can I archive a Triage Request?
• How to un-archive a Triage Request?
• How do I limit the number of Triage requests
• Promo web banners for your myGP Triage solution
• Getting your practices unique URL for web triage
• Viewing patient attachments
• How to view attachments in myGP Triage inbox
• How to add myGP Triage to your practice Home Page
• Contact Support
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myGP preGP

• preGP Overview
• What is preGP?
• How does preGP work?
• How to activate preGP?
• What is the Telephone Appointment signpost?
• How to activate the Telephone Appointment signpost?
• What is the Specialist Service signpost?
• How to activate Specialist Service signpost
• How to enable clinical slots for preGP
• What is the Local Services signpost?
• What are the default Local Services?
• How to activate Local Services?
• What is the Fit Note signpost?
• What is the Pharmacy signpost?
• How to switch off Pharmacy Service
• What happens when no appointments are availble?
• What are Appointment Reasons?
• What is the COVID signpost?
• preGP - Managing the Service For Your Practice
• Benefits of preGP signposting
• preGP Deployment Process
• Can I use the same Appointment Reason across multiple signposts on preGP?
• How many Local Services can I add in preGP?
• Can you turn off the Fit Note signpost in preGP?
• Will preGP signposting work for dependents within a guardian's myGP app?
• What are the text character limits for preGP local services?
• Contact Support
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Webinar Hub

• Webinar Hub - Main Page
• Webinar Video Library
• Webinar Support Page

Support

• Contact Support
• Known Issues
• Technical Requirements
• Service Status
• Technical Requirements - TPP SystmOne
• Technical Requirements - EMIS Web
• Technical requirements - remote consultation toolbar
• How to reconnect to myGP app following update?
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Information Governance

• Getting Started with Connect
• Information Governance FAQ
• Clinical Safety report and Hazard Log
• Contact Support
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