How to update Toolbar

Thor Magnusson

In order to update your toolbar, please do the following steps: Click on the bottom right of your desktop on the upturned arrow icon that displays  Show hidden icons Right click on the myGP logo Select Status A pop up will appear: Select Update and click on accept This will update the software and then prompt you to restart when …

Marking patient responses as Done

Thor Magnusson

If you wish to mark a patient’s message as Done, and therefore have it archived in the Done section, please do the following steps. Click on Inbox icon on the Buddy toolbar: This will bring you to the Inbox section: Select the Open sub-tab from the above options Select the patient message you wish to mark complete This will open …

How to apply Background Effects on video call?

Thor Magnusson

During a video call, you will have the option to apply background effects on camera screen. In order to action, please do the following: During video call, select Cam from the option buttons below Select Background Effects from the drop down options This will open up the Settings pop-up box Simply highlight the Effects you wish to apply Then click Apply …

Using chat option during video call

Thor Magnusson

During a video call, you will have the option to share your screen, window or tab with other participants. In order to action, please do the following: During video call, select Chat from the option buttons below The Chat pop-up box will then appear Type message into Send a chat message field Click Send This will appear on patients screen …

Sharing during a video call

Thor Magnusson

During a video call, you will have the option to share your screen, window or tab with other participants. In order to action, please do the following: During video call, select Share from the option buttons below This will create a pop-up with the following options: Entire Screen: this will share your entire desktop screen Window: this will share a …

Options during video call

Thor Magnusson

Options available during the call During a video call, there are a number of options available to clinicians: Cam button – stop/start clinician video feed Mic button – mute/unmute clinician audio Share button – share screen with patient Chat button –  additional text chat option People button – monitor attendees Leave button – end the video call participation The patient …

Sending Patient a Video Invitation

Thor Magnusson

Sending Invitation Link In advance of video call, you will need to invite patient to browser based call room. Click on Camera Icon A default pop-up will appear in Buddy with invitation link message Text can be adjusted if necessary Click on Send Invitation Link This will bring a second pop-up box The invitation will be confirmed as sent, from …

Creating a new user account

Thor Magnusson

  Each staff member will each need a unique user account within myGP Connect system in order to log in to the Buddy toolbar. In order to create a new user, please follow these steps: Log in to your myGP Connect system Click on Settings from the left-hand side menu Click on Users To create a new user click Add …

Making a video call

Thor Magnusson

This article describes how to call a patient with video consultations using Buddy toolbar. Requirements You will need to have the User Permission of Clinician or All Access A webcam and echo-reducing microphone/headset plugged in The technical requirements for Remote Consultation have been met Select the patient Make sure the patient is selected in your clinical system, you can navigate …

How to update Buddy Widget Manager 1.0.1 to 1.2?

Thor Magnusson

For those users who have the old Widget Manager 1.0.1.191 installed with your Buddy toolbar, you will need to manually update to the latest version 1.2. Steps to update: Download Bwm updater file Unzip the file Double click on the unzipped file If you check your Widget Manager, you should now see you are running the latest version Going forwards …