Please ensure that your local IT team have put in place these technical requirements.
Check out the technical requirements.
For further assistance, contact iPLATO Support.
Step 1: Download
You will need to download myGP Buddy to your PC.
Download myGP Buddy
Step 2: Install
myGP Buddy uses a simple one click install. Each user of a machine will need to download and install myGP Buddy themselves.
Once downloaded, open the setup file and follow any on-screen prompts.
If you see a pop-up notification from Windows Defender or your anti-virus software, you can select continue / trust. This is a standard warning for new software solutions.
If you cannot continue, you will need to discuss this matter with your local IT team.
We are working with the main anti-virus vendors to help reduce/prevent the above pop-ups.
Step 3: Log in
Use your myGP Connect login details to log into myGP Buddy
Don’t have a login?
Speak to a member of your practice staff who manages myGP Connect.
Learn how to add users to myGP Connect
Step 4: Permit myGP Buddy to connect to your clinical system
This is a one time action for you on each machine you use.
- Open your clinical system
- Log into myGP Buddy
- Accept a popup, or yellow banner notification to allow myGP Buddy to connect to your clinical system’s desktop client.
- In EMIS Web, complete the blue Partner API access screen that will appear.
Step 5: Have a coffee
You did it!
Time to message and video call patients!