How to install

Technical requirements Please ensure that your local IT team have put in place these technical requirements. Check out the technical requirements. For further assistance, contact iPLATO Support.

Step 1: Download

You will need to download myGP Buddy to your PC. Download myGP Buddy.

Step 2: Install

myGP Buddy uses a simple one click install. Each user of a machine will need to download and install myGP Buddy themselves. Once downloaded, open the setup file and follow any on-screen prompts.

Anti-virus pop-up

If you see a pop-up notification from Windows Defender or your anti-virus software, you can select continue / trust. This is a standard warning for new software solutions. If you cannot continue, you will need to discuss this matter with your local IT team. We are working with the main anti-virus vendors to help reduce/prevent the above pop-ups.

Step 3: Log in

Use your myGP Connect login details to log into myGP Buddy

Don’t have a login?

Speak to a member of your practice staff who manages myGP Connect. Learn how to add users to myGP Connect.

Step 4: Permit myGP Buddy to connect to your clinical system

This is a one time action for you on each machine you use.

• Open your clinical system
• Log into myGP Buddy
• Accept a popup, or yellow banner notification to allow myGP Buddy to connect to your clinical system’s desktop client.
• In EMIS Web, complete the blue Partner API access screen that will appear.

Step 5: Have a coffee

You did it! Time to message and video call patients!