myGP Buddy Help

myGP Buddy is the floating toolbar on your desktop, for quickly messaging and video calling patients. It is a fully integrated part of myGP Connect.
Users require Practice Messaging and/or Remote Consultation licenses.

Setup

• How to install
• Activate myGP Buddy for your organisation
• Logging in
• Moving myGP Buddy toolbar
• Updating myGP Buddy

Messaging

• Selecting a patient
• Sending a message
• Saving message templates

Video consultations

• Selecting a patient
• Calling a patient with a video consultation

I have a problem

If you seem to be having technical issues with myGP Buddy, check out the below links for assistance.

• How to troubleshoot common issues
• Check service status page for known issues
• Contact support