faq

Information is missing from my medical record

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When looking through your medical records in the myGP app, you may be expecting to see certain records which are not there. The myGP app shows a limited version of what has been recorded in the clinical system by a healthcare professional. If you think something is missing or you require more details around a specific record, please get in …

There are errors in my medical record

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If you find any records that you think are incorrect, please get in touch with your practice so this can be discussed. Only they will be able to make changes to your records. As we are the app developers of myGP, we are unable to change the contents of your medical record.

How do I hide my medical record in myGP?

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For added security, you can choose to be asked for your passcode every time you access your medical records in the myGP app. You can do this by accessing your medical record in myGP and tapping Security at the bottom of the screen. Follow the onscreen instructions to add a passcode.

How do I save or download my medical record?

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Each section of the Medical Record has an export button in the top right corner allowing you to save the records in that specific section as a PDF. Please be aware: that after downloading your medical record, it will be your responsibility to ensure you are storing it securely and protecting it from unauthorised access.

How do I check for new information in my medical record?

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If you are expecting information to be added and wish to refresh to see if new information has been stored in your medical record since you began viewing it, you can do the following: Whilst viewing the main Medical Records page in the myGP app, pull down on the screen. myGP will then check if there is any new information …

I see a message saying Medical Records are disabled or coming soon

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There are a couple of reasons why you may not be able to view or register to view your Medical Record: Coming soon message displayed We are working to bring the Medical Records feature to every GP surgery in the country. If you see a message saying that Medical Records is coming soon, it is because we are not yet …

Why are some sections of my medical record missing?

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Practices have the option to restrict what records their patients can view. There are various reasons why this may have been restricted. You will need to get in touch with your practice if individual sections are disabled, as only they will be able to enable online access to them. As the app developers of myGP, we are unable to provide …

I’m worried or confused by something written in my medical record

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You may see records which could cause distress or confusion, as you will be able to view them before they are discussed with you. Also some records can be quite technical or difficult to understand. Please get in touch with your practice for further clarification on any records you have questions around. This will be a limited view of the …

Child Dependants (Under 12 Years of Age)

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To book appointments for your children using the myGP app, you will first of all need to have them registered with your mobile number at your practice. If the app cannot find your children, then please make sure your practice has entered their details or your mobile number correctly. If they are aged 12 – 15, they will need to consent to …

Teenage Dependants (12 – 15 Years Old)

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To add Teenage Dependants (12 – 15 years old) they need to first consent to their practice that they would like to be added as a dependant. All the practice has to do then is to search for your dependants in the online Patient Phonebook (Connect) and tick the Teenage Consent box next to their details. Once the practice has done this, …