faq

Booking and canceling GP appointments with your smartphone

Louise

• Start by selecting the Book Appointment button on the homepage. • Select if you are booking an appointment for yourself or someone else. • Select the location of your practice, if there is more than one branch. • You can then filter by Appointment Type or the Clinician you would like to see. Please contact your practice to see a clinician or a certain appointment type, such as nurse appointments, …

Why can’t I see past a certain date in the appointment bookings?

Louise

If you find that you cannot see any appointments past a certain date in the appointment booking calendar, it would be because your practice has set up a booking window limit. Please contact your practice if you have any questions regarding this.

No appointments available

Louise

If you have logged into myGP and not found any appointments in the Book Appointment section, it is most likely down to two reasons: All available appointments have been booked Your practice has not selected any appointments to be available in the app If you do not see any free appointments to book, then please contact your practice, as they are responsible …

Can I book other appointment types?

Louise

The option to add different appointment types such as a nurse, on the day, diabetes etc. is there for practices, so if you cannot see this then it was their decision not to include these types of appointments. To provide feedback about the kind of appointments available to book in myGP, you will need to contact your GP surgery. We …

Is my Information Safe?

Louise

Yes, myGP gives you NHS level data protection and privacy using the approved NHS network called N3. Your demographics (full name), contact details (mobile phone number) and identifiers (date of birth and NHS number) are shared securely and confidentially with iPLATO. iPLATO is a UK based health tech company that provides the two-way texting service and the myGP app on behalf …