Configuring preGP Care Navigation

Linda

Configuring preGP Care Navigation

Whilst preGP Care Navigation is an automated feature, and is largely “set it and forget it”, we do recommend periodic housekeeping.

You should review your configuration to make sure that everything is still relevant and accurate.

How to access preGP Care Navigation settings

Log into myGP Connect.

Select the Settings cog button on the left-hand ribbon.

In the sub-menu that expands, click on the preGP Care Navigation option.

The preGP Care Navigation settings screen will appear.

Telephone Appointment Setup

Telephone Appointments are dynamically suggested to the patient only if they are available sooner than a face-to-face GP appointment.

 

Requirements

The following requirements are needed to support Telephone Appointments:

  • The appointment slots need to be configured as timed appointments
  • The Slot Type needs to be enabled in myGP Appointments settings

 

Adding a Telephone Appointment Slot Type

preGP Care Navigation supports only one Slot Type for Telephone Appointments. This makes sign-posting to telephone appointments simple and easy to use for the patient.

To add a Telephone Appointment slot type, click on the blue Assign Slot Type button.

The New Telephone Service screen will appear.

Use the drop down menu to select the Slot Type you wish to assign as a Telephone Appointment sign-post.

Once you have selected your Slot Type, click on Assign Slot Type.

Please note: This will hide the Slot Type from being bookable from the general appointment booking flow. It must be sign-posted to using preGP Care Navigation.

If this behaviour does not fit the way you wish to handle Telephone Appointments, we do not recommend assigning a Slot Type.

The Slot Type will be immediately activated and begin signposting patients as appropriate.

Please note: The Slot Types available to select in the above drop down are only those that have been enabled as bookable by myGP. If the Slot Type you wish to assign is not displaying, you will need to enable it within the myGP Appointments settings option.

 

Removing a telephone appointment slot type

When a Slot Type has been assigned for Telephone Appointments, it can be removed easily by using the action buttons to the right of the screen in line with the displayed Slot Type.

Use the Trash Can icon to delete the Slot Type assignment.

You will be asked if you are sure you would like to remove the Slot Type assignment. To continue, click on OK.

The Slot Type will be removed and preGP Care Navigation will immediately stop signposting to this type of appointment.

 

Editing a telephone appointment slot type

To edit the Telephone Appointment Slot Type, click on the Pencil Icon to the right of the assigned Slot Type.

You will be taken to the Edit Telephone Service screen.

Use the drop down menu to select the Slot Type you wish to assign to Telephone Appointments.

Click on Save Changes.

The Slot Type change will be immediately adjusted in preGP Care Navigation and begin signposting patients.

 

Specialist Services Setup

Specialist Services allows you to redirect a patient from a GP appointment to an alternative and more specialist healthcare professional working in your practice.

This can be used for redirecting patients to nurse practitioners, pharmacists, paramedics, phlebotomists, healthcare assistants, etc.

Requirements

The following requirements are needed to support signposting to Specialist Services:

  • The Specialist Service must be a timed appointment
  • There must be a Slot Type setup in the session/clinic that clinician holds

 

Adding a Specialist Service

To add a Specialist Service, use the blue Add Service button.

You will be taken to the New Specialist Service screen.

Using the drop down, select the Slot Type relating to the Specialist Service provided by these clinicians.

Please note: This will hide the Slot Type from being bookable from the general appointment booking flow. It must be sign-posted to using preGP Care Navigation.

If this behaviour does not fit the way you wish to handle these kinds of appointments, we do not recommend assigning a Slot Type.

Select the relevant Appointment Reasons that are to be signposted to this type of appointment.

Please note: It is not possible to add to the Appointment Reasons. These are categories of Appointment Keywords to allow the system to recognise what patients are entering into myGP at the time of booking.

Once you have selected all of the options you want, click the blue Add Service button.

The Specialist Service will immediately begin signposting in preGP Care Navigation.

Please note: The only Slot Types that can be selected as a Specialist Service are those enabled in myGP Appointments settings.

 

Viewing the Specialist Services

You can see all of the Specialist Services that have been setup, including the Slot Type and Appointment Reasons (keywords) assigned to each of them.

 

Editing a Specialist Service

To edit a Specialist Service, use the you can use the action buttons to the right of a Specialist Service.

Click on the Pencil Icon to edit a Specialist Service.

The Edit Specialist Service screen will appear.

Use the Slot Type dropdown to adjust what kind of appointments are signposted for this Specialist Service.

Select or deselect the desired Appointment Reasons.

Click on the blue Save Changes button.

The Specialist Service will then immediately begin signposting as setup within preGP Care Navigation.

Deleting a Specialist Service

To delete a Specialist Service, use the Trash Can Icon to the right of a Specialist Service.

You will be asked to confirm if you want to remove the Specialist Service.

Click on OK to continue.

The Specialist Service will be immediately removed and no longer signposting in preGP Care Navigation.

 

Local Services setup

Local Services allows you to signpost a patient away from a GP appoint to a  service commissioned in your local area that patients can self-refer to.

These services may include mental health, smoking cessation, extended hours, urgent care, minor ailment, eye clinics, etc.

 

Requirements

For a service to be used within preGP Care Navigation, it will need to meet the following requirements:

  • Patients can self-refer without collecting a form or interaction with surgery staff
  • Services should be within a travelling distance patients can realistically attend
  • The services has a telephone number and/or website

 

Adding a Local Service

To add a Local Service, scroll to the bottom of the PreGP Care Navigation settings screen.

Use the blue Add Service button.

The New Local Service screen will be displayed.

Top Tip: Remember that this information will be seen by patients in the myGP app. Please use patient friendly language and consider it as “marketing” for that service.

Clear, short, snappy!

Enter the name of the Local Service in the Service Name field.

Enter a short description into the Description field. This should clearly describe the service and, where applicable, who is eligible. This should be kept to about a long sentence.

Enter a telephone and/or website address into the Phone Number and URL fields.

Choose an icon for the service by selecting one using the radio button under Icon.

Select one or more relevant Appointment Reasons where this service should be signposted.

Please note: It is not possible to add to the Appointment Reasons. These are categories of Appointment Keywords to allow the system to recognise what patients are entering into myGP at the time of booking.

When you are happy with the setup of the service, click on the blue Add Service button.

The service will begin immediately signposting within preGP Care Navigation.

 

Viewing Local Services

To view the local services that are running, scroll to the bottom of the preGP Care Navigation setting screen.

You will see all of the Local Services that have been setup listed here.

You can see the Service Name, Description (Patient Message), Phone Number, URL, Icon and Appointment Reasons.

 

Editing Local Services

To edit a Local Service, use the Pencil Icon to the right of the Local Service.

The Edit Local Service screen is displayed.

Adjust the options you wish to change, as required.

The changes will be immediately changed in preGP Care Navigation.

 

Deleting a Local Service

To delete a Local Service, use the Trash Can icon to the right of the Local Service.

You will be asked to confirm the deletion of the Local Service.

Click on OK to continue

The Local Service will immediately stop signposting within preGP Care Navigation.

Fit Note Signposts

Where a patient has stated the purpose of their appointment is for a Sick Note (MED3), they will be signposted to the Gov.uk guidance on when Sick Notes are required – should the patient not be aware of when they should self-certify.

It is not possible to deactivate this feature.

 

Pharmacy Signposts

If a patient enters an Appointment Reason that is recognised as something that could be treated at a Community Pharmacy, they will be signposted to a pharmacy and can choose to find their local pharmacies around their current GPS location.

If you have a local Pharmacy Minor Ailment service that has been commissioned, and wish to switch off the default Pharmacy Signposting, you can click on the blue slider.

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