Frequently asked questions

Most Common

How do I get my NHS Online Credentials?

If your practice does not use the myGP easy sign in, you will need to log-in with your NHS Online Credentials. Here is how to get them.

How to Find your Codes in Patient Access

If you have already used your codes for prescription ordering with Patient Access you can use them again for myGP. Here is how.

How do I log out?

You are automatically logged-out of myGP after a minute of not opening the app once you have exited. You can also manually log out from the Profile section of myGP.


You will then need your 4 -digit Passcode that you set up during on boarding or your finger-print scanner, to log back in.


You can change your passcode any time in the myGP Settings.

Can I book other appointment types?

The option to add different appointment types such as nurse, on the day, diabetes etc. is there for practices, so if you cannot see this then it was their decision not to include it.


Please contact your practice and tell them that you would like to see a certain appointment type become available in the myGP app.

How do I delete old messages?

Messages and notifications cannot be deleted from the Messages section.


NOTE: Messages are stored on our servers and do not affect your mobile phone's storage!

How to order prescriptions online with myGP

Order prescriptions online using myGP.

Add adult dependants that share your mobile number

In the myGP app you can add dependants without smartphones using your own.

How do I sign-in to the myGP app?

After you have downloaded the app to your smartphone, all you need to enter is your registered mobile number and your date of birth, find your GP Surgery and set up a passcode.   Make sure you have the correct mobile number registered with your practice before logging in.   NOTE: Please enquire with your practice

Child Dependants (Under 12 Years of Age)

Adding your children to the myGP app is the easiest way to book and manage their GP appointments.

Why can’t I find any appointments?

If you have logged into myGP and not found any appointments in the Book Appointment section, it is most likely down to two reasons:


  1. All available appointments have been booked
  2. Your practice has not selected any appointments to be available in the app


If you do not see any free appointments to book, then please contact your practice, as they are responsible for managing the appointments that you see on the app.


If your practice says that they are using the app and you should be able to see free slots, then please message us through the feedback centre available within the app (Settings > Send Feedback) and we can look into this for you.

What is myGP?

myGP is an essential healthcare app for patients.  It provides fast, easy and convenient access to healthcare from your smartphone.


Key features & benefits:

- Register remotely with just your mobile number and date of birth that are registered at your GP Surgery.

- View, book and cancel appointments with your GP in just a few taps.

- Add your children, partners, parents and other adult dependants to your myGP app and start booking for them.

- Create alerts to help you to remember to take your medication at the right time and follow your adherence with Medication Insights.

- Share your medication data insights with others, very useful if you need to share with someone who cares for you or a health care provider.

- Track and record your weight and blood pressure to help you to stay healthy.


- Easy access to useful NHS services such as organ donation, e-referrals and pharmacy finder.