Frequently asked questions

Medical Records

I see a message saying Medical Records are disabled or coming soon

There are a couple of reasons why you may not be able to view or register to view your Medical Record:   Coming soon message displayed We are working to bring the Medical Records feature to every GP surgery in the country. If you see a message saying that Medical Records is coming soon, it

How to View Medical Records in myGP

Depending on your practice’s clincial system, you will be able to access your medical records in the myGP app.   To do so, you will need your get your NHS Credentials from your practice. How do I get NHS Credentials? Some things to be aware of:   The myGP app processes your medical records, this

How do I get my NHS Online Credentials?

If your practice does not use the myGP easy sign in, you will need to log-in with your NHS Online Credentials. Here is how to get them.

How to find your Online Credentials in Patient Access

If you have already used your codes for prescription ordering with Patient Access you can use them again for myGP. Here is how.