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Helping Practices Achieve NHS Targets

Linda

Background and Challenge Like all practices, the Basildon Road Surgery team in South East London was concerned at the decline in patients’ attendance at cervical screening appointments. In recent years, only 76% of eligible women took-up the offer of a cervical screening appointment, falling below the NHS target of 80%. Every individual matters and Basildon Road Surgery wanted to increase …

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Delivering Online Services

Linda

Background and Challenge ay Medical Group is a large merged Practice covering 5 sites: Heysham Primary Care Centre, West End Surgery, York Bridge Surgery, Westgate Surgery and Morecambe Health Centre, supporting around 54,000 patients in total. The Practice is committed to ensuring patient satisfaction and strives to improve access to services for patients which includes the enhanced use of digital …

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Reducing DNAs in East Berkshire

Linda

Background and Challenge NHS East Berkshire Clinical Commissioning Group was established in April 2018. A key focus for the organisation was to facilitate greater access to GP appointments including the evenings and weekends for the 470,000 patients registered at practices throughout the vicinity. With an average GP appointment costing £30 to the NHS it is important to encourage patients to …

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Supporting Winners

Linda

Background and Challenge Some 311 million appointments are scheduled with GPs, nurses, therapists and other primary care staff every year.1 However, 27%2 of all appointments booked in England are deemed avoidable. In addition to the number of appointments that are made that could have been better managed in alternate healthcare settings such as a pharmacy, practices nationwide have been working …