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Improving the patient experience


Background and Challenge Park View Surgery supports over 6,150 patients, providing Primary Care for Milnthorpe Cumbria and the surrounding area. The surgery was keen to utilise reception staff to maximise the patient experience. A recent study highlighted the emotionally demanding challenges faced by reception staff in all GP practices and Park View Surgery is no exception. 1The front of house …

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Accessing the right care at the right time


Background and Challenge Stoneleigh Surgery based in Milnthorpe, Cumbria has a total practice population of over 6,300 patients. As a busy surgery it is dedicated to using the most appropriate technology to ensure its patients are able to access the right care at the right time. Response Having previously used an SMS service, Stoneleigh Surgery started to use the myGP …

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myGP® Delivering Efficiencies


Background and Challenge NHS Morecambe Bay Clinical Commissioning Group (Morecambe Bay CCG), as all organisations throughout the NHS, is facing intense pressure to reduce costs. “We remain challenged by a gap in the funding that we need to deliver a high quality and safe range of services and of historic underfunding that continues to stretch our local resources” Morecambe Bay …

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Delivering Online Services


Background and Challenge ay Medical Group is a large merged Practice covering 5 sites: Heysham Primary Care Centre, West End Surgery, York Bridge Surgery, Westgate Surgery and Morecambe Health Centre, supporting around 54,000 patients in total. The Practice is committed to ensuring patient satisfaction and strives to improve access to services for patients which includes the enhanced use of digital …

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Supporting Winners


Background and Challenge Some 311 million appointments are scheduled with GPs, nurses, therapists and other primary care staff every year.1 However, 27%2 of all appointments booked in England are deemed avoidable. In addition to the number of appointments that are made that could have been better managed in alternate healthcare settings such as a pharmacy, practices nationwide have been working …