How can I request my NHS Online Credentials?

Linda

You will need your NHS Online Credentials to use myGP if: Your practice does not support the myGP Easy Sign-In You would like to start ordering prescriptions* You would like to view your medical records* * Where this functionality is supported by your GP’s computer system Requesting your Online Credentials: 1. Contact your GP Surgery tell the staff you would …

Access GP Medical Records Online Guide

Linda

Depending on the computer system your practice uses, you will be able to access  GP medical records online in the myGP app. If it is not currently supported at your practice, you will see a “coming soon” screen. We are working on making this feature available for every practice. To view your medical record, you will need to get your NHS …

Is viewing my medical record in myGP secure?

Linda

We have worked with the NHS and the suppliers of the computer systems used at GP surgeries to ensure that medical records are downloaded securely. We use NHS approved integration methods (APIs) to securely access and download your medical record. We do not store your medical record on your phone, and it is not stored on our servers. Our technology …

Information is missing from my medical record

Linda

When looking through your medical records in the myGP app, you may be expecting to see certain records which are not there. The myGP app shows a limited version of what has been recorded in the clinical system by a healthcare professional. If you think something is missing or you require more details around a specific record, please get in …

There are errors in my medical record

Linda

If you find any records that you think are incorrect, please get in touch with your practice so this can be discussed. Only they will be able to make changes to your records. As we are the app developers of myGP, we are unable to change the contents of your medical record.

How do I hide my medical record in myGP?

Linda

For added security, you can choose to be asked for your passcode every time you access your medical records in the myGP app. You can do this by accessing your medical record in myGP and tapping Security at the bottom of the screen. Follow the onscreen instructions to add a passcode.

How do I save or download my medical record?

Linda

Each section of the Medical Record has an export button in the top right corner allowing you to save the records in that specific section as a PDF. Please be aware: that after downloading your medical record, it will be your responsibility to ensure you are storing it securely and protecting it from unauthorised access.

How do I check for new information in my medical record?

Linda

If you are expecting information to be added and wish to refresh to see if new information has been stored in your medical record since you began viewing it, you can do the following: Whilst viewing the main Medical Records page in the myGP app, pull down on the screen. myGP will then check if there is any new information …

I see a message saying Medical Records are disabled or coming soon

Linda

There are a couple of reasons why you may not be able to view or register to view your Medical Record: Coming soon message displayed We are working to bring the Medical Records feature to every GP surgery in the country. If you see a message saying that Medical Records is coming soon, it is because we are not yet …

Why are some sections of my medical record missing?

Linda

Practices have the option to restrict what records their patients can view. There are various reasons why this may have been restricted. You will need to get in touch with your practice if individual sections are disabled, as only they will be able to enable online access to them. As the app developers of myGP, we are unable to provide …