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iPLATO, Delivering a Patient-Centric Approach

Ashley Hodgkinson

Background and Challenge The Longshoot Health Centre in Wigan is a well-established practice serving a diverse population of over 7,800 individuals. Like all centres across the UK, there is ever increasing pressure on resources. Patients are often struggling to get through to The Centre on the telephone or at times, turning up without an appointment and expecting to be seen. …